Contact Our Claims Team First - We are Here for You

When the unexpected happens, and you need to make an insurance claim, your first instinct might be to reach out for external help. However, recent cases have shown that going directly to an external loss assessor before contacting our Claims Team can not only delay the process but also cost thousands of pounds unnecessarily.

At Quality Care Group, we’re here to support you through every step of your claim. Our in-house Risk and Claims Team is made up of experienced specialists who work directly with your insurers and underwriters to ensure your claim is handled quickly, fairly, and efficiently.

The risks of using an external loss assessor

While loss assessors may appear to offer a helping hand, they often charge a significant percentage of your eventual claim settlement, sometimes as much as 10%. We’ve seen recent examples where clients have paid thousands in unnecessary fees and faced long delays because an assessor wasn’t aligned with the insurer’s process or requirements.

How we protect your interests

Our Claims Team’s sole focus is you. We act as your advocate, liaising with insurers, arranging assessments, and ensuring all information is provided promptly. Because we know your policy, your business, and the care sector inside out, we can get your claim moving immediately without additional third-party involvement.

By coming to us first, you’ll:

• Avoid unnecessary costs and fees
• Ensure your claim is logged and processed quickly
• Get direct support from people who understand your cover and your business
• Maintain control and clarity throughout the process

We’re here when you need us most

If you ever suffer a loss, whether it’s property damage, theft, or another insured event, please contact our Risk and Claims Team immediately. We’ll provide clear guidance on what to do next and handle everything on your behalf.

To find out more, call us on 01273 424904, or complete this form to make a claim

Your first call could make all the difference.