Have a question? We’re here to help!

We can provide advice and guidance around the following topics and more.

Select the area you have a question about, and ask the relevant expert your question:

Head of Customer Solutions
Meet Simon, Cost Management and Business Optimisation Specialist

Simon van Os brings with him over 25 years’ experience in customer success, service delivery and product management across a variety of industries. With a strong passion for customer excellence, relationship building and business growth, Simon has successfully assisted many clients with business improvement, scalable growth initiatives and strategic problem solving. He is responsible for our Business Solutions offering and is always actively looking for ways to help support and improve your business.

Energy Contracts for Care Businesses
Telecoms for Care
IT in the Care Sector
Cyber Security in the Care Sector
Managing Risk in Care
Meet Jade, Our Risk Control Specialist

Jade has worked in the insurance industry since 2004 and has vast experience across many personal lines and commercial insurances. Using her knowledge of the care sector, Jade has led the development of our award-winning risk control services, designed to protect and reduce the many risks of running a care business. Jade continues to keep her finger on the pulse in the risk management arena through continued professional development. Working alongside our risk mitigation partners, Jade continually cultivates the services we offer in line with common claim trends identified in the industry, assessing what can be done to minimise and mitigate the impact of these incidents.

Reinstatement Assessments
Fire Risk in Care Operations
Health and Safety in Care Operations
Fleet Risk
Recruitment & Retention
Meet Lorrie, Our Recruitment & Retention Specialist

Lorrie has developed a wealth of recruitment experience over her career, both supplying staff to others and employing staff for the insurance and financial services companies that she has worked for. Lorrie’s knowledge and expertise spans more than 30 years, enabling her to source the right specialist recruiters who represent QCG’s values and moral code.

As our Operations Director, Lorrie is only too well aware of the significance of having the right human resource in place to ensure the smooth and efficient running of a business and so understands the challenges this gives you in your Care business. Through listening to our customers’ common pain points in sourcing the right staff, Lorrie strives to continuously improve the recruitment services that we offer.

Recruitment for the Care Sector
Retention strategies for the Care Sector
Legal issues, Regulation and Compliance
Meet Errol, Health and Social Care Law Expert

Errol Archer is a health and social care law expert. He deals with the Care Quality Commission and Health and Safety Executive, amongst other regulators.  He is a consultant solicitor advocate providing legal services through Scott-Moncrieff & Associates Ltd and Mu Business Counsel.

  • Won appeals at tribunal against CQC and Ofsted Notices of Decision;
  • Successfully challenged Notices of Proposal;
  • Persuaded regulators to withdraw Fixed Penalty Notices;
  • Skilfully drafted representations to draft reports to secure changes to the wording and to ratings;
  • Successfully defended and mitigated Health and Safety Prosecutions;
  • Guided providers through local authority safeguarding matters;
  • Effectively represented providers at Coroners’ Court Inquests.

For over 20 years, Errol has successfully acted for businesses, individuals, regulators and central government departments at the highest levels, including advising government ministers and company directors. He has worked both in-house and in private practice.

Advocacy

Errol is authorised by the Solicitors Regulation Authority as a Solicitor-Advocate (Civil). He has personally represented clients in hundreds of hearings at courts and tribunals, including at the First-Tier Tribunal (Care Standards) and at Coroners’ Court Inquests. He works with barristers and QCs when needed.

CQC Inspection Reports
Challenging the CQC
Preparing for and attending Coroners' Court Inquests
Defending a CQC criminal prosecution
Contract and fee disputes
Appealing a Notice of Decision
Finance
Meet Independent Financial Adviser, Andy Cooper

Andy has worked in the Financial Services industry since 1987 and has extensive experience providing advice and investment solutions to both individual and corporate clients across many jurisdictions.

Andy has a strong understanding of the needs and challenges of clients within the care sector and has identified some common areas of financial planning needs for business owners, their businesses and their employees in the industry. Andy continually nurtures the services that he offers to our clients in line with feedback from business relationships.

His core strengths centre on his ability to build meaningful long term relationships with clients in a friendly, professional and understanding manner.

Financing options for care businesses
Pensions and retirement
Cash management
Investments
Tax Efficiency
Income and shareholder protection
Health protection options

Our values

Care

We work hard to build good relationships by providing excellent customer service with a personal touch.

Personality

We are not your typical care broker or sales team; our people make us who we are.

Mighty

We are proudly independent and powerful.

Human

We are not a call centre; we have real conversations that matter to appreciate and respond to your needs.

Holistic

We immerse ourselves fully and solely in the care sector to understand what we can offer to continually support you.

Our award winning service

We are very proud to have been recognised in a number of national Insurance, Care & Risk Management Awards.

WINNER
UK Broker Awards 2019

Schemes Broker of the Year

Finalist
British Insurance Awards

Market Broking Team of the Year

WINNER
Risk Excellence Awards

SME Risk Initiative of the Year

Finalist
Outstanding Care Awards

Supplier of the Year

"Working with Quality Care Group, has been nothing but a pleasure. Alice (Business Solutions Executive) has made my life easy whilst saving the company money in areas (VAT) that I was not even aware of. Alice is friendly and professional and speaks in a language I understand, taking time to explain anything I am unsure of; it appears nothing is too much trouble and she is always available to help and support me. Thank you Alice! You take the stress out recontracting my energy suppliers and I feel confident of seeing future savings because of your focus on my costs."
Dresden House Ltd
Lucy and the team at QCG were highly recommended by a trusted friend and fellow business owner to help me with a more complex insurance policy. From the first conversation with Lucy she put me at ease that QCG would be able to find a solution and they did. Lucy was extremely efficient, knowledgeable and fast at getting us covered under the right policy. I would highly recommend Lucy and QCG to people in the future.
We have been a client of Quality Care Group for a number of years now and have been really impressed with their knowledge and service levels towards the care sector.
RCH Care Homes Group
What brought me to QCG in the first place was the quote for our business insurance - no hard sell, fully informed and easy to understand, and substantially lower than previous years.
West Heath Care Homes Ltd
The two days the Mock Inspector spent at the care home was very helpful. He completed all the usual checks that CQC would and in detail, we re-visited our previous Inspection report. An action plan was completed with his input and guidance, and he left me with some very helpful materials to improve our care service, acting in a professional way and respecting everyone's views. The feedback was positive. After the two day inspection, the report we received really helped boost both mine and my team's spirits. Our CQC inspection was due at any time so this made us ready for their visit.
Andrew Greenway
"All insurance dealings with them have been conducted in a professional and competent manner and we found them to be very knowledgeable about the care home insurance market."
AVIVA
“Thank you so much for your help from the initial contact I made with you regarding this claim. Your reassurance and professionalism is a credit to your company and people like you set it apart from other insurance brokers. It was because of you I moved our care home insurances to your company from our previous insurer.”
Sherwood Care Homes & Sherwood Healthcare
"We very much appreciate the close working relationship that has developed with Quality Care since we started working with them in 2012, which has been invaluable to us as we have grown. It really helps to have an insurance partner who understands our portfolio, and a dedicated corporate team that can always respond immediately to any questions we have."
Graham Care Group
“You (Alice) have been really excellent! I would not have switched had it not been for your efficiency and ability to get things done quickly and with the client in mind. You made renewal effortless and exceeded expectations in respect to service.”
Millennium Care
We had a mock CQC inspection completed through Quality Care Group and received the report and action plan a week later. They look good, are easy to read and understand, I would certainly use them again.
"The team at QCG have looked after our insurance needs for several years. They understand the market and most importantly as a specialist provider, know exactly what cover care providers need. The premiums are consistently competitive, combined with great service and ongoing professional support. I would be happy to recommend QCG to any care provider"
Oakdown House
"QCG takes the stress and worry out of claiming so we can focus on growing our business. Their renewal process truly reflects our claim history, so ever-increasing premiums are not inevitable. They deliver a bespoke package for our needs that is great value."
RANC Care Homes
“I was very impressed with the pro-active claims handling service at Quality Care Group, I was kept fully updated with the progress of the claim and received a professional and efficient service, from start to finish. I have no hesitation in recommending Quality Care group.”
Caring and Leading Care Home Group
“Since working with QCG on behalf of a number of our mutual Clients, I have been very impressed with their knowledge of the Care Sector and the level of service which their Account Managers are able to provide. They are always extremely easy to deal with and I have nothing but positive things to say with regards to their dedicated team who clearly have significant experience within the Care Industry”
Focus Group
“Josh serves as an exceptional insurance partner, demonstrating expertise across the entire spectrum of insurance services. He consistently keeps me well-informed about a wide range of offerings, particularly those related to our business. We would not go anywhere else for our insurance services"
Crown Care
“I would like to thank Keely enormously for all her dedicated effort, determination and activity which she used to achieve a superb result. Without her taking this on, I imagine that we would still be at square one.”
Oliver Sterno, Founder, Plastic Free Eastbourne
“I am very grateful to have had Joshua Pollard as my dedicated insurance account handler. When it came to renewing our care home's insurance policy, Joshua made the entire experience smooth and stress-free. What sets Joshua and QCG apart is their exceptional attention to detail and their proactive approach. He took the time to thoroughly review our existing policy and identified areas where we were underinsured or lacked essential coverage. Joshua went above and beyond to explain the nuances of each policy option, ensuring we had a clear understanding of the benefits and potential risks.”
Langdale Care Homes
"We are 3 months into our energy contracts with QCG and not only have they smashed the job in hand which was trying to align 6 bespoke care home contracts simultaneously but they’ve also become a trusted contact and I would take pleasure in recommending them to anyone I know.”
Salveo Care Ltd
“Quality Care Group have been providing insurance cover for my six care homes for the last twelve years or so. They are extremely helpful and have great understanding about my needs. Their rates are very competitive, their service is excellent and the staff is very courteous. I would not hesitate to recommend their name to any company.”
Southwoods Nursing Home
“Quality Care Group recently dealt with our domiciliary care insurance. I would highly recommend them to any care provider. The customer service experience was great and I accepted a very competitive quote within 24 hours of first speaking with James, who is a credit to the company."
Admiral Care
"Due to the fact that we have multiple businesses, some outside the care sector, we have found Quality Care offer us a one-stop-shop covering all aspect of our business and properties. Not only are QCG knowledgeable, experienced and professional, but they also show an interest in our business and works hard to find us the best deal. I would unreservedly recommend QCG to any healthcare provider looking for a good partner to support your insurance requirements and at a competitive price."
Aims Care Ltd
Thank you for your help, you and all your colleagues have over the years I have dealt with your Company been extremely helpful. QCG make everything simple and ensure it runs as smoothly as possible no matter what we ask of you. 
"We continue to be impressed by the very timely, professional service we always receive. When it comes to renewal they are always one of the most competitive"
Macleod Pinsent
"QCG is on the ball with claims and quotes, consistently offering competitive premiums and excellent customer service"
Adept Care Group
Quality Care Group have been amazing over the past four years. They first started supporting us with Public and Employers liability and assisting us to provide a safe service to our customers, this support has now grown to helping source insurance for our fleet of vehicles. When we have any queries irrelevant of the issue, they are always at the end of the telephone especially Lauren and Lucy, providing us with a personalised service. As Domiciliary care needs vary, we have had some random queries and questions to ensure the level insurance we have in place is correct for our needs, within a short period of time we receive answers and have the peace of mind that the insurance we have in place is sufficient and robust for our requirements. What attracted us to the Quality Care Group was meeting Lauren and learning about the QCG’s values which mirror our own especially “We work hard to build good relationships by providing excellent customer service with a personal touch.” and they have certainly fulfilled on this.
“A MASSIVE thank you to you all for all your support! Now you will probably be thinking “well that’s my job” and it is, but it is the way you have done your jobs that is impressive, with care and compassion and that’s what sets you apart. The fire at Standon devastated me. I will never forget seeing my poor ladies and gents lying on blankets in the car park with paramedics milling around them. My wife Jo and son Ryan were in pieces. Well the claim is sorted and you guys lightened the load no end and for that I will always be grateful."
Standon House Care Home
I have worked with Quality Care Group for the past 6 years and cannot recommend them highly enough. They have put together competitively priced packages for myself and helped me navigate through some very complicated acquisitions. Lucy is a pleasure to work with and always delivers the highest level of service.
The Avenue Care Home
"We have continued to insure through QCG because in addition to keeping our insurance costs competitive, they are always approachable, responsive and professional. I am very confident that the policies we have are appropriate and adequate and the additional services they offer are invaluable for a small charity. QCG are an absolute pleasure to work with, answering my many queries and easing the responsibilities surrounding insurance."
Kate's Home Nursing
I have always had complete satisfaction with the efficiency and professionalism of the staff at Quality Care Group, when dealing with Insurance Premium Renewal and any subsequent claims.
We've been clients of QCG for a number of years. The service has consistently been responsive and proactive, and whilst insurance isn’t the most exciting thing in the world, with Quality Care, it is approached in a human, easy-to-understand and enjoyable manner. We’re certainly looking forward to working with QCG in the coming years.
Blackadder Corporation Ltd
I believe the time spent with Jonathan has been extremely beneficial. I know this exercise has reaffirmed our Registered Managers’ belief in her abilities and boosted her confidence. He was a ‘fresh pair of eyes’ from outside our organisation with lots of relevant experience which he shared with us. I believe he has given us the insight, knowledge, and inspiration to implement the necessary changes.
Nina Clegg, Business Manager
"QCG are leading experts in the care sector, provide insurance for all areas of the industry, offer great value and consistently deliver a professional service."
West Midlands Care Association
I can say the service we get from you is absolutely superb and it is the individual broker that makes it or breaks it for us.
Farrington Care Homes Ltd
We found the energy advice provided to us by the Business Solutions Team at Quality Care Group to be informative, helpful and supportive. They are always eager to provide up to date advice in layman's terms, allowing us to make informed decisions, leading to us making significant savings on our energy bills.

Latest news from Quality Care Group

Risk Control
Mock CQC Inspections
Read more
Care Insurance
Care Insurance - Market Update: What You Need to Know
Read more
General Insurance
Residential Property Insurance Solutions
Read more

Case Studies

View all case studies
CASE STUDY

Notice of Proposal overturned upon presentation of case detailing contrary evidence

Errol successfully challenges CQC Notice of Proposal to remove an inadequately rated care home from the owner’s Certificate of Registration.

Read case study

Discover our smart solutions for care providers in our online brochures

For Care Homes
Read the brochure
For Domiciliary Care
Read the brochure