About Quality Care Group

Care is not just the sector we serve, it's the foundation of our philosophy.

Our story

Founded in 2009, QCG started out as an insurance broker for care businesses and we quickly grew through our strong reputation in the sector.  

In 2018 our Business Efficiency arm was launched followed by our award-winning Risk Control division. By listening to our customers, we have developed our portfolio of products and services to address our clients' common pain points.

We continue to innovate and develop the portfolio, driven by a passion for the Care sector and our desire to deliver quality customer service with an ethos of care in every aspect of our operation.

Please do not hesitate to speak to us in reference to care home insurance, domiciliary care insurance, business solutions and general insurance today.

Our values

Care

We work hard to build good relationships by providing excellent customer service with a personal touch.

Personality

We are not your typical care broker or sales team; our people make us who we are.

Mighty

We are proudly independent and powerful.

Human

We are not a call centre; we have real conversations that matter to appreciate and respond to your needs.

Holistic

We immerse ourselves fully and solely in the care sector to understand what we can offer to continually support you.

Meet the team

Darren Pollard

Managing Director

Lorrie Maslen

Operations Director

Dom Taylor

Commercial Director

Jade Concannon

Claims Manager

Sarah Evans

Business Support Manager

Lauren Early

Quality Control and Domiciliary Care Manager

Ben Woolger

Business Support Assistant Manager

Zak Edwards

Head of Corporate

Carli Chick

Operations Manager

Alex Ward

Data Analyst

Patricia Gabrielli

Financial Controller

Josh Pollard

New Business Manager

Dean Wallace

Senior Business Development Executive

Lucy Robson

General Insurance Manager

Liam Ellis

Corporate Account Executive

Donna Attridge

Existing Business Manager

Errol Archer

Health & Social Care law expert

Francesca Jeffrey

Partnership Manager

Rebecca Allen

Business Development Executive

Chris Lacey

Finance Manager

Allison Rundle

Finance Assistant

Alan Ford

Marketing Manager

Doug Walsh

Business Development Executive

Emily Whiting

Risk & Claims Manager

Mike Tait

Head of Care Recruitment

Simon van Os

Head of Customer Solutions

Keely Featherstone

Business Development Executive

Stephen Taylor

Business Development Executive

George Skinner

Comercial Account Handler

Ben Simmonds

Corporate Claims Handler

Georgia Mercer

Commercial Account Handler

Keenan Atkinson-Cox

New Business Executive

Jasmine Thomas

Claims Handler

Lauryl Rencontre

Business Support Executive

Jack Collins

Commercial Account Handler

Our award winning service

We are very proud to have been recognised in a number of national Insurance, Care & Risk Management Awards.

WINNER
UK Broker Awards 2019

Schemes Broker of the Year

Finalist
British Insurance Awards

Market Broking Team of the Year

WINNER
Risk Excellence Awards

SME Risk Initiative of the Year

Finalist
Outstanding Care Awards

Supplier of the Year

“Quality Care Group recently dealt with our domiciliary care insurance. I would highly recommend them to any care provider. The customer service experience was great and I accepted a very competitive quote within 24 hours of first speaking with James, who is a credit to the company."
Admiral Care
We've been clients of QCG for a number of years. The service has consistently been responsive and proactive, and whilst insurance isn’t the most exciting thing in the world, with Quality Care, it is approached in a human, easy-to-understand and enjoyable manner. We’re certainly looking forward to working with QCG in the coming years.
Blackadder Corporation Ltd
I believe the time spent with Jonathan has been extremely beneficial. I know this exercise has reaffirmed our Registered Managers’ belief in her abilities and boosted her confidence. He was a ‘fresh pair of eyes’ from outside our organisation with lots of relevant experience which he shared with us. I believe he has given us the insight, knowledge, and inspiration to implement the necessary changes.
Nina Clegg, Business Manager
“Thank you so much for your help from the initial contact I made with you regarding this claim. Your reassurance and professionalism is a credit to your company and people like you set it apart from other insurance brokers. It was because of you I moved our care home insurances to your company from our previous insurer.”
Sherwood Care Homes & Sherwood Healthcare
Thank you for your help, you and all your colleagues have over the years I have dealt with your Company been extremely helpful. QCG make everything simple and ensure it runs as smoothly as possible no matter what we ask of you. 
"Working with Quality Care Group, has been nothing but a pleasure. Alice (Business Solutions Executive) has made my life easy whilst saving the company money in areas (VAT) that I was not even aware of. Alice is friendly and professional and speaks in a language I understand, taking time to explain anything I am unsure of; it appears nothing is too much trouble and she is always available to help and support me. Thank you Alice! You take the stress out recontracting my energy suppliers and I feel confident of seeing future savings because of your focus on my costs."
Dresden House Ltd
The two days the Mock Inspector spent at the care home was very helpful. He completed all the usual checks that CQC would and in detail, we re-visited our previous Inspection report. An action plan was completed with his input and guidance, and he left me with some very helpful materials to improve our care service, acting in a professional way and respecting everyone's views. The feedback was positive. After the two day inspection, the report we received really helped boost both mine and my team's spirits. Our CQC inspection was due at any time so this made us ready for their visit.
Andrew Greenway
"We very much appreciate the close working relationship that has developed with Quality Care since we started working with them in 2012, which has been invaluable to us as we have grown. It really helps to have an insurance partner who understands our portfolio, and a dedicated corporate team that can always respond immediately to any questions we have."
Graham Care Group
“Quality Care Group have been providing insurance cover for my six care homes for the last twelve years or so. They are extremely helpful and have great understanding about my needs. Their rates are very competitive, their service is excellent and the staff is very courteous. I would not hesitate to recommend their name to any company.”
Southwoods Nursing Home
Quality Care Group have been amazing over the past four years. They first started supporting us with Public and Employers liability and assisting us to provide a safe service to our customers, this support has now grown to helping source insurance for our fleet of vehicles. When we have any queries irrelevant of the issue, they are always at the end of the telephone especially Lauren and Lucy, providing us with a personalised service. As Domiciliary care needs vary, we have had some random queries and questions to ensure the level insurance we have in place is correct for our needs, within a short period of time we receive answers and have the peace of mind that the insurance we have in place is sufficient and robust for our requirements. What attracted us to the Quality Care Group was meeting Lauren and learning about the QCG’s values which mirror our own especially “We work hard to build good relationships by providing excellent customer service with a personal touch.” and they have certainly fulfilled on this.
I have always had complete satisfaction with the efficiency and professionalism of the staff at Quality Care Group, when dealing with Insurance Premium Renewal and any subsequent claims.
"QCG is on the ball with claims and quotes, consistently offering competitive premiums and excellent customer service"
Adept Care Group
We found the energy advice provided to us by the Business Solutions Team at Quality Care Group to be informative, helpful and supportive. They are always eager to provide up to date advice in layman's terms, allowing us to make informed decisions, leading to us making significant savings on our energy bills.
"All insurance dealings with them have been conducted in a professional and competent manner and we found them to be very knowledgeable about the care home insurance market."
AVIVA
I can say the service we get from you is absolutely superb and it is the individual broker that makes it or breaks it for us.
Farrington Care Homes Ltd
What brought me to QCG in the first place was the quote for our business insurance - no hard sell, fully informed and easy to understand, and substantially lower than previous years.
West Heath Care Homes Ltd
"We are 3 months into our energy contracts with QCG and not only have they smashed the job in hand which was trying to align 6 bespoke care home contracts simultaneously but they’ve also become a trusted contact and I would take pleasure in recommending them to anyone I know.”
Salveo Care Ltd
"We continue to be impressed by the very timely, professional service we always receive. When it comes to renewal they are always one of the most competitive"
Macleod Pinsent
Lucy and the team at QCG were highly recommended by a trusted friend and fellow business owner to help me with a more complex insurance policy. From the first conversation with Lucy she put me at ease that QCG would be able to find a solution and they did. Lucy was extremely efficient, knowledgeable and fast at getting us covered under the right policy. I would highly recommend Lucy and QCG to people in the future.
“You (Alice) have been really excellent! I would not have switched had it not been for your efficiency and ability to get things done quickly and with the client in mind. You made renewal effortless and exceeded expectations in respect to service.”
Millennium Care
“Since working with QCG on behalf of a number of our mutual Clients, I have been very impressed with their knowledge of the Care Sector and the level of service which their Account Managers are able to provide. They are always extremely easy to deal with and I have nothing but positive things to say with regards to their dedicated team who clearly have significant experience within the Care Industry”
Focus Group
“Josh serves as an exceptional insurance partner, demonstrating expertise across the entire spectrum of insurance services. He consistently keeps me well-informed about a wide range of offerings, particularly those related to our business. We would not go anywhere else for our insurance services"
Crown Care
We have been a client of Quality Care Group for a number of years now and have been really impressed with their knowledge and service levels towards the care sector.
RCH Care Homes Group
We had a mock CQC inspection completed through Quality Care Group and received the report and action plan a week later. They look good, are easy to read and understand, I would certainly use them again.
I have worked with Quality Care Group for the past 6 years and cannot recommend them highly enough. They have put together competitively priced packages for myself and helped me navigate through some very complicated acquisitions. Lucy is a pleasure to work with and always delivers the highest level of service.
The Avenue Care Home
“I am very grateful to have had Joshua Pollard as my dedicated insurance account handler. When it came to renewing our care home's insurance policy, Joshua made the entire experience smooth and stress-free. What sets Joshua and QCG apart is their exceptional attention to detail and their proactive approach. He took the time to thoroughly review our existing policy and identified areas where we were underinsured or lacked essential coverage. Joshua went above and beyond to explain the nuances of each policy option, ensuring we had a clear understanding of the benefits and potential risks.”
Langdale Care Homes
"QCG takes the stress and worry out of claiming so we can focus on growing our business. Their renewal process truly reflects our claim history, so ever-increasing premiums are not inevitable. They deliver a bespoke package for our needs that is great value."
RANC Care Homes
“I was very impressed with the pro-active claims handling service at Quality Care Group, I was kept fully updated with the progress of the claim and received a professional and efficient service, from start to finish. I have no hesitation in recommending Quality Care group.”
Caring and Leading Care Home Group
"Due to the fact that we have multiple businesses, some outside the care sector, we have found Quality Care offer us a one-stop-shop covering all aspect of our business and properties. Not only are QCG knowledgeable, experienced and professional, but they also show an interest in our business and works hard to find us the best deal. I would unreservedly recommend QCG to any healthcare provider looking for a good partner to support your insurance requirements and at a competitive price."
Aims Care Ltd
"We have continued to insure through QCG because in addition to keeping our insurance costs competitive, they are always approachable, responsive and professional. I am very confident that the policies we have are appropriate and adequate and the additional services they offer are invaluable for a small charity. QCG are an absolute pleasure to work with, answering my many queries and easing the responsibilities surrounding insurance."
Kate's Home Nursing
"QCG are leading experts in the care sector, provide insurance for all areas of the industry, offer great value and consistently deliver a professional service."
West Midlands Care Association
“A MASSIVE thank you to you all for all your support! Now you will probably be thinking “well that’s my job” and it is, but it is the way you have done your jobs that is impressive, with care and compassion and that’s what sets you apart. The fire at Standon devastated me. I will never forget seeing my poor ladies and gents lying on blankets in the car park with paramedics milling around them. My wife Jo and son Ryan were in pieces. Well the claim is sorted and you guys lightened the load no end and for that I will always be grateful."
Standon House Care Home
"The team at QCG have looked after our insurance needs for several years. They understand the market and most importantly as a specialist provider, know exactly what cover care providers need. The premiums are consistently competitive, combined with great service and ongoing professional support. I would be happy to recommend QCG to any care provider"
Oakdown House
“I would like to thank Keely enormously for all her dedicated effort, determination and activity which she used to achieve a superb result. Without her taking this on, I imagine that we would still be at square one.”
Oliver Sterno, Founder, Plastic Free Eastbourne

Latest news from Quality Care Group

Care Insurance
Is Your Domiciliary Care Insurance Right for Your business?
Read more
Business Efficiency
10 Things to Ask Yourself Before You Tender
Read more
Business Efficiency
Does your Supply Chain Operate with Transparency and Sustainability?
Read more

Case Studies

View all case studies
CASE STUDY

William Wilberforce Care Home

QCG gets to the bottom of mysterious doubling of energy bills and recoups £76k in overcharges for the care home

Read case study

Discover our smart solutions for care providers in our online brochures

For Care Homes
Read the brochure
For Domiciliary Care
Read the brochure