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About QCG

About Quality Care Group

Care is not just the sector we serve, it's the foundation of our philosophy.

Our story

Founded in 2009, QCG started out as an insurance broker for care businesses and we quickly grew through our strong reputation in the sector.  

In 2018 our Business Efficiency arm was launched followed by our award-winning Risk Control division. By listening to our customers, we have developed our portfolio of products and services to address our clients' common pain points.

We continue to innovate and develop the portfolio, driven by a passion for the Care sector and our desire to deliver quality customer service with an ethos of care in every aspect of our operation.

Please do not hesitate to speak to us in reference to care home insurance, domiciliary care insurance, business solutions and general insurance today.

Our values

Care

We work hard to build good relationships by providing excellent customer service with a personal touch.

Personality

We are not your typical care broker or sales team; our people make us who we are.

Mighty

We are proudly independent and powerful.

Human

We are not a call centre; we have real conversations that matter to appreciate and respond to your needs.

Holistic

We immerse ourselves fully and solely in the care sector to understand what we can offer to continually support you.

Meet the team

Darren Pollard

Managing Director

Darren Pollard

Managing Director

As managing director of Quality Care Group, Darren has over 25 years' Insurance experience, over 20 years in the Care Industry. His expert knowledge of the Care Sector has placed QCG as one of the UK’s leading Care Home Insurance Brokers. Darren is also founder of our Charitable arm, Pollard's Promises. Darren is a very keen tennis player, an avid football fan and enjoys watching his three children playing tennis, football and cricket.
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Lorrie Maslen

Operations Director

Lorrie Maslen

Operations Director

Lorrie is responsible for the management of our head office and certifying that the team works in a compliant manner. She also ensures that our team are delivering exceptional customer service to our clients. Lorrie is an active supporter of Chestnut Tree House and has taken on the Great Wall of China Challenge in 2015, Cambodia Challenge in 2017 and the Inca Trail in 2019 to raise money for the cause.
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Dom Taylor

Commercial Director

Dom Taylor

Commercial Director

Dom brings over 40 years’ management experience in both commercial and personal insurance. He is responsible for implementing QCG’s business plan and heads up our General Insurance division, unlocking and converting commercial business to meet our strategic growth plans. Dom can often be heard singing or whistling a tune from his vast repertoire, a sure sign that he’s happy in his work.
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Jade Concannon

Claims Manager

Jade Concannon

Claims Manager

Jade has worked in the insurance industry since 2004 and has vast experience across many personal lines and commercial insurances, holding the Diploma CII qualification. Using her knowledge of the care sector, Jade has worked in several different roles within the group including managing teams looking after our existing care clients as well as our general insurance arm. More recently she managed our risk management offering by identifying the trends where the care sector is most vulnerable. Jade who is now putting the processes in place to ensure that QCG claim service is the best it can be. She will then recruit a team of like-minded individuals to implement this with the central ethos of putting our customers claims needs as a top priority. Outside of the day job, when she isn’t looking after her dachshund, Declan, Jade is a fitness and Yoga instructor, teaching and attending numerous classes each week.
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Sarah Evans

Business Support Manager

Sarah Evans

Business Support Manager

Sarah has worked for QCG for over 13 years. She is responsible for co-ordinating and organising all administrative services across the company. She ensures that her team provide and issue all relevant policy documentation to clients within the set service-level agreements. Sarah is an excellent baker, often supplying the team with their favourite home-baked sweet treats, chocolate cookies and lemon drizzle cake.
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Lauren Early

Domiciliary Care Manager

Lauren Early

Domiciliary Care Manager

With almost 10 years' experience within the Home Care sector, Lauren is tasked with heading up our domiciliary care division for both a new business and renewals. Lauren also heads up our charitable arm, Pollard's Promises. Lauren has her hands full outside of work being Mum to her active nine year old son.
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Ben Woolger

Business Support Assistant Manager

Ben Woolger

Business Support Assistant Manager

Ben brings his organisational skills to his role of supplying full administrative support to the New Business, Corporate and Business Development teams. Smartly dressed in the office, Ben turns into something of a “Bear Grylls” outside of the office enjoying camping, walking and BBQs.
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Zak Edwards

Head of Corporate

Zak Edwards

Head of Corporate

Zak is responsible for managing the relationships of all Corporate and Group clients, whether that be dealing with claims or general queries out of hours. Zak also focuses on new business group acquisitions. A keen traveller and sports fanatic, Zak cycles along Brighton seafront daily on his commute to our office.
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Carli Chick

Operations Manager

Carli Chick

Operations Manager

As Operations Manager, Carli is responsible for operations at Quality Care Group. Carli is a health and fitness fanatic, driving herself to achieve excellence. This same drive is seen in the management and consequent achievements of her team.
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Alex Ward

Data Analyst

Alex Ward

Data Analyst

Alex joined QCG in 2018 and is now the company’s Data Analyst, working across departments to co-ordinate internal processes, in addition to maintaining IT systems. A keen aviation enthusiast, Alex learned to fly before driving a car.
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Patricia Gabrielli

Financial Controller

Patricia Gabrielli

Financial Controller

Patricia has been working in the Care Home Insurance Sector since 2002. She is responsible for all the accounting needs of QCG and has been instrumental in the success and growth of the company. Patricia is an avid tennis player and is a regular 1st team tennis player for Hove Park Tennis Club.
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Josh Pollard

New Business Manager

Josh Pollard

New Business Manager

Josh is responsible for bringing new clients to QCG. His knowledge of the Care Sector ensures all clients receive insurance products that are fit for purpose. Josh is a keen tennis and football player, achieving county level in tennis.
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Dean Wallace

Senior Business Development Executive

Dean Wallace

Senior Business Development Executive

Dean joined the Business Development Team in 2019, bringing years of knowledge and experience of Sales and Customer Service to develop leads for the New Business team. Outside of work, Dean is a family man and a keen photographer, taking his camera everywhere he goes to get the perfect capture.
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Lucy Robson

General Insurance Manager

Lucy Robson

General Insurance Manager

Lucy has worked in insurance for over 3 years, studying her Cert CII and Level 3 Insurance Practitioner Certificate alongside her job. Lucy works within the non-scheme division, dealing with our portfolio of General Insurance products. Having relocated from the Midlands, she now enjoys long walks along Brighton & Hove seafront, yoga, music, and spending time with friends and family.
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Liam Ellis

Corporate Account Executive

Liam Ellis

Corporate Account Executive

Liam has been working in insurance for 5 years and is responsible for helping to grow our domiciliary care business and provide support to our clients. Passionate about football, Liam is a proud West Ham supporter.
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Donna Attridge

Exisiting Business Manager

Donna Attridge

Exisiting Business Manager

Donna has worked in Insurance for 7 years with a background in claims and motor insurance. Donna looks after our existing clients, ensuring their customer experience is flawless. In her free time she enjoys dog walks, yoga, gardening and spending time with friends and family.
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Errol Archer

Health & Social Care law expert

Errol Archer

Health & Social Care law expert

Errol Archer is a health and social care law expert. He deals with the Care Quality Commission and Health and Safety Executive, amongst other regulators.
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Francesca Jeffrey

Partnership Manager

Francesca Jeffrey

Partnership Manager

Francesca has 20 years experience in insurance, covering all aspects of commercial and personal lines. She has worked in compliance auditing on mortgage and life policies working closely with IFA’s and mortgage advisers. Francesca will be bringing this knowledge and experience to the Business Solutions Team. In her spare time she likes to be outdoors and active with her two children.
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Rebecca Allen

Business Development Executive

Rebecca Allen

Business Development Executive

Rebecca has 20 years’ experience in sales and prides herself on her ability to form warm, long-term relationships with her clients. She has worked in property sales and life insurance and has brought this experience with her to the insurance team at QCG. In her spare time, Rebecca likes to listen to live music, spend time with friends, and have lots of fun days out with her two young children.
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Chris Lacey

Management Accountant

Chris Lacey

Management Accountant

Chris joined QCG in Sep 2021 having previously worked in financial services. Chris looks after the day to day running of the Finance department, ensuring debt is collected on time and insurers are paid in a timely manner. Chris is a keen skier and runner, and worked in many countries across Europe while in his 20s. He leads a more quiet life now, having relocated in 2017 to Brighton, where he also volunteers with Cubs.
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Allison Rundle

Accounts Assistant

Allison Rundle

Accounts Assistant

Allison has 20 years of finance and banking experience and joined QCG to support the accounts department. In her spare time, she enjoys watching Nordic dramas, gardening and experiencing new cuisines.
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Karen Munday

Corporate Account Handler

Karen Munday

Corporate Account Handler

Karen joined QCG June 2022, bringing on board over 30 years of commercial insurance experience, including working with domiciliary care risks. Karen loves being a Granny to her two grandchildren and enjoys gardening and growing her own veg, as well as walks with her miniature schnauzer Troy.
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Alan Ford

Marketing Manager

Alan Ford

Marketing Manager

“Alan is a career marketing professional and Fellow of the Chartered Institute of Marketing (FCIM). He supports the communication of services from all departments, to meet clients and staff needs, managing marketing output in line with the company’s strategic objectives. He is passionate about delivering high-quality, tailored marketing communications and developing long term business relationships, both internally and externally. Outside the office Alan enjoys most sports. His passion from an early age was football, watching Arsenal FC from aged 4 years old, on the North Bank with his Dad, but finding he could not play the sport that well, found himself playing Rugby and various martial arts, later specialising in Tae Kwon Do. He also enjoys, going to the pub, eating out and relaxing with his wife and three children.”
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Doug Walsh

Business Development Executive

Doug Walsh

Business Development Executive

Doug is an experienced insurance professional, having worked in several areas of the industry, including risk management and claims. He has spent the last 8 years broking and particularly enjoys sourcing the right cover at the right price, for both new and existing clients. Outside of work Doug enjoys going out with friends, going to the beach, and reading philosophy.
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Jake Cornford

Business Support Executive

Jake Cornford

Business Support Executive

Jake brings a wealth of experience to his role in the Business Support Team at Quality Care Group, having worked in a similar role in London, before moving down to the Brighton & Hove area. Bringing a well organised, keen eye for detail he is an integral part of the team. He is a real people person having worked in the hospitality industry in previous positions to a wide range of clientele, across an extensive list of events at some exclusive locations. In his spare time Jake enjoys listening to music and reading sci-fi novels
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Emily Whiting

Claims Assistant Manager

Emily Whiting

Claims Assistant Manager

Emily began working in insurance in 2008. Having worked in a variety of customer service, management and sales roles throughout the years. She completed her Cert CII qualification a few years ago and is now studying towards her Insurance Diploma. She worked at QCG previously and is delighted to return, to work alongside Claims Manager Jade Concannon, with a strong focus on customer service excellence. Whilst Insurance is her main career focus, she is also a qualified primary school teacher and she has completed a Law Degree with the Open University. Outside of work you will find her balancing exercise and a social life, whilst looking after her two children!
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Mike Tait

Head of Care Recruitment

Mike Tait

Head of Care Recruitment

Mike Tait is a recruitment industry expert with an impressive 18-year track record in specialist recruitment within the care and healthcare sector. With a deep understanding of the unique requirements and challenges faced by private healthcare organisations, Mike has successfully assisted numerous clients in filling their senior appointments across clinical and non-clinical domains. Outside of work hours, when the weather and time allows, Mike says "I love to "trying" to play golf.... "
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Simon van Os

Head of Customer Solutions

Simon van Os

Head of Customer Solutions

Simon van Os brings with him over 25 years’ experience in customer success, service delivery and product management across a variety of industries. With a strong passion for customer excellence, relationship building and business growth, Simon has successfully assisted many clients with business improvement, scalable growth initiatives and strategic problem solving. He is responsible for our Business Solutions offering and is always actively looking for ways to help support and improve your business. Outside of work, Simon’s other loves are his family, his music and his Labrador ‘Snoop’.
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Keely Featherstone

Business Development Executive

Keely Featherstone

Business Development Executive

I am a business development professional, from a backgroud that includes charity and care, in environments of broking and underwriting. I enjoy collaborating on projects, and bringing the worlds of insurance and business together. I love a quiz, I enjoy cooking - trying out new recipes and kitchen gadgets. I'm based over Eastbourne way where I live with my hubby, our daughter and our dog Luna.
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Stephen Taylor

Business Development Executive

Stephen Taylor

Business Development Executive

I am a business development professional, from a background that includes- private medical insurance, variety of commercial lines and software as a service sales. I enjoy getting involved with projects, contributing to business growth and bringing the worlds of insurance and business together. I have a passion for food and travel, recreating my favourite dishes from around the world. Recently moved to Hove with my spouse, and really embracing the seaside lifestyle. Even the pesky seagulls haven’t phased me, yet.
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Zak Paling

Business Development Executive

Zak Paling

Business Development Executive

Having worked as a domestic carer whilst completing a degree in finance, Zak has a genuine passion and understanding for the industries we serve. He is grateful to be able to support the people who are responsible for helping the vulnerable and is focused on identifying their problems to provide tailored solutions. As a keen drummer, you can be sure he "never misses a beat!”
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George Skinner

Comercial Account Handler

George Skinner

Comercial Account Handler

George deals with commercial account handling, responsible for providing exceptional service to our prestigious client base, ensuring the cover for our clients is tailored to their individual needs. George enjoys spending his weekends golfing, playing rugby and socialising at the pub with his friends.
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Gabby Gill-Donald

Marketing Assistant

Gabby Gill-Donald

Marketing Assistant

Gabriella’s creativity and passion for producing digital content helps to support the marketing team. Outside of working, Gabriella’s other loves are all things nature, health and wellbeing (yoga, breathwork, ice plunges), superfood bone broth and babysitting her brother’s dog Ponk (rescued all the way from Romania).
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Ben Simmonds

Corporate Claims Handler

Ben Simmonds

Corporate Claims Handler

Ben deals with corporate claims
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Our award winning service

We are very proud to have been recognised in a number of national Insurance, Care & Risk Management Awards.

WINNER
UK Broker Awards 2019

Schemes Broker of the Year

Finalist
British Insurance Awards

Market Broking Team of the Year

WINNER
Risk Excellence Awards

SME Risk Initiative of the Year

Finalist
Outstanding Care Awards

Supplier of the Year

Work with us
Careers at QCG
We're always on the look out for promising individuals to join our expert friendly team.
> Find out more
Who We Work with
Supporting associations
Working together in the care industry has always been important to QCG.
> Find out more
Pollard's Promises
Making a real difference
Our charitable initiative gives our customers and clients the chance to make dreams come true.
> Find out more
"We have continued to insure through QCG because in addition to keeping our insurance costs competitive, they are always approachable, responsive and professional. I am very confident that the policies we have are appropriate and adequate and the additional services they offer are invaluable for a small charity. QCG are an absolute pleasure to work with, answering my many queries and easing the responsibilities surrounding insurance."
Kate's Home Nursing
"Due to the fact that we have multiple businesses, some outside the care sector, we have found Quality Care offer us a one-stop-shop covering all aspect of our business and properties. Not only are QCG knowledgeable, experienced and professional, but they also show an interest in our business and works hard to find us the best deal. I would unreservedly recommend QCG to any healthcare provider looking for a good partner to support your insurance requirements and at a competitive price."
Aims Care Ltd
"Working with Quality Care Group, has been nothing but a pleasure. Alice (Business Solutions Executive) has made my life easy whilst saving the company money in areas (VAT) that I was not even aware of. Alice is friendly and professional and speaks in a language I understand, taking time to explain anything I am unsure of; it appears nothing is too much trouble and she is always available to help and support me. Thank you Alice! You take the stress out recontracting my energy suppliers and I feel confident of seeing future savings because of your focus on my costs."
Dresden House Ltd
"We very much appreciate the close working relationship that has developed with Quality Care since we started working with them in 2012, which has been invaluable to us as we have grown. It really helps to have an insurance partner who understands our portfolio, and a dedicated corporate team that can always respond immediately to any questions we have."
Graham Care Group
"The team at QCG have looked after our insurance needs for several years. They understand the market and most importantly as a specialist provider, know exactly what cover care providers need. The premiums are consistently competitive, combined with great service and ongoing professional support. I would be happy to recommend QCG to any care provider"
Oakdown House
“Since working with QCG on behalf of a number of our mutual Clients, I have been very impressed with their knowledge of the Care Sector and the level of service which their Account Managers are able to provide. They are always extremely easy to deal with and I have nothing but positive things to say with regards to their dedicated team who clearly have significant experience within the Care Industry”
Focus Group
I believe the time spent with Jonathan has been extremely beneficial. I know this exercise has reaffirmed our Registered Managers’ belief in her abilities and boosted her confidence. He was a ‘fresh pair of eyes’ from outside our organisation with lots of relevant experience which he shared with us. I believe he has given us the insight, knowledge, and inspiration to implement the necessary changes.
Nina Clegg, Business Manager
“Quality Care Group have been providing insurance cover for my six care homes for the last twelve years or so. They are extremely helpful and have great understanding about my needs. Their rates are very competitive, their service is excellent and the staff is very courteous. I would not hesitate to recommend their name to any company.”
Southwoods Nursing Home
“I was very impressed with the pro-active claims handling service at Quality Care Group, I was kept fully updated with the progress of the claim and received a professional and efficient service, from start to finish. I have no hesitation in recommending Quality Care group.”
Caring and Leading Care Home Group
“You (Alice) have been really excellent! I would not have switched had it not been for your efficiency and ability to get things done quickly and with the client in mind. You made renewal effortless and exceeded expectations in respect to service.”
Millennium Care
We have been a client of Quality Care Group for a number of years now and have been really impressed with their knowledge and service levels towards the care sector.
RCH Care Homes Group
"We continue to be impressed by the very timely, professional service we always receive. When it comes to renewal they are always one of the most competitive"
Macleod Pinsent
"QCG are leading experts in the care sector, provide insurance for all areas of the industry, offer great value and consistently deliver a professional service."
West Midlands Care Association
“Josh serves as an exceptional insurance partner, demonstrating expertise across the entire spectrum of insurance services. He consistently keeps me well-informed about a wide range of offerings, particularly those related to our business. We would not go anywhere else for our insurance services"
Crown Care
“Quality Care Group recently dealt with our domiciliary care insurance. I would highly recommend them to any care provider. The customer service experience was great and I accepted a very competitive quote within 24 hours of first speaking with James, who is a credit to the company."
Admiral Care
The two days the Mock Inspector spent at the care home was very helpful. He completed all the usual checks that CQC would and in detail, we re-visited our previous Inspection report. An action plan was completed with his input and guidance, and he left me with some very helpful materials to improve our care service, acting in a professional way and respecting everyone's views. The feedback was positive. After the two day inspection, the report we received really helped boost both mine and my team's spirits. Our CQC inspection was due at any time so this made us ready for their visit.
Andrew Greenway
“I am very grateful to have had Joshua Pollard as my dedicated insurance account handler. When it came to renewing our care home's insurance policy, Joshua made the entire experience smooth and stress-free. What sets Joshua and QCG apart is their exceptional attention to detail and their proactive approach. He took the time to thoroughly review our existing policy and identified areas where we were underinsured or lacked essential coverage. Joshua went above and beyond to explain the nuances of each policy option, ensuring we had a clear understanding of the benefits and potential risks.”
Langdale Care Homes
"We are 3 months into our energy contracts with QCG and not only have they smashed the job in hand which was trying to align 6 bespoke care home contracts simultaneously but they’ve also become a trusted contact and I would take pleasure in recommending them to anyone I know.”
Salveo Care Ltd
We had a mock CQC inspection completed through Quality Care Group and received the report and action plan a week later. They look good, are easy to read and understand, I would certainly use them again.
I can say the service we get from you is absolutely superb and it is the individual broker that makes it or breaks it for us.
Farrington Care Homes Ltd
"QCG takes the stress and worry out of claiming so we can focus on growing our business. Their renewal process truly reflects our claim history, so ever-increasing premiums are not inevitable. They deliver a bespoke package for our needs that is great value."
RANC Care Homes
"All insurance dealings with them have been conducted in a professional and competent manner and we found them to be very knowledgeable about the care home insurance market."
AVIVA
We've been clients of QCG for a number of years. The service has consistently been responsive and proactive, and whilst insurance isn’t the most exciting thing in the world, with Quality Care, it is approached in a human, easy-to-understand and enjoyable manner. We’re certainly looking forward to working with QCG in the coming years.
Blackadder Corporation Ltd
What brought me to QCG in the first place was the quote for our business insurance - no hard sell, fully informed and easy to understand, and substantially lower than previous years.
West Heath Care Homes Ltd
“A MASSIVE thank you to you all for all your support! Now you will probably be thinking “well that’s my job” and it is, but it is the way you have done your jobs that is impressive, with care and compassion and that’s what sets you apart. The fire at Standon devastated me. I will never forget seeing my poor ladies and gents lying on blankets in the car park with paramedics milling around them. My wife Jo and son Ryan were in pieces. Well the claim is sorted and you guys lightened the load no end and for that I will always be grateful."
Standon House Care Home
"QCG is on the ball with claims and quotes, consistently offering competitive premiums and excellent customer service"
Adept Care Group
I have worked with Quality Care Group for the past 6 years and cannot recommend them highly enough. They have put together competitively priced packages for myself and helped me navigate through some very complicated acquisitions. Lucy is a pleasure to work with and always delivers the highest level of service.
The Avenue Care Home

Latest news from Quality Care Group

Business Efficiency
Friday Energy Update 1/12/23
Read more
Risk Control
Update on the Care Quality Commission’s new framework
Read more
Business Efficiency
Friday Energy Update 24/11/23
Read more

Case Studies

View all case studies
CASE STUDY

Notice of Proposal overturned upon presentation of case detailing contrary evidence

Errol successfully challenges CQC Notice of Proposal to remove an inadequately rated care home from the owner’s Certificate of Registration.

Read case study

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Quality Care Group
332 Kingsway
Hove
East Sussex
BN3 4QW
Registered in England & Wales.
Registration No. 6874783.
Quality Care Group is a trading name of Quality Care Insurance Services Limited which is authorised and regulated by the Financial Conduct Authority (FCA) under firm reference number 501676.
You may check this on the Financial Services Register by visiting the FCA's website, https://register.fca.org.uk/ or by contacting the FCA on 0800 111 6768.
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