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About QCG

About Quality Care Group

Care is not just the sector we serve, it's the foundation of our philosophy.

Our story

Founded in 2009, QCG started out as an insurance broker for care businesses and we quickly grew through our strong reputation in the sector.  

In 2018 our Business Efficiency arm was launched followed by our award-winning Risk Control division. By listening to our customers, we have developed our portfolio of products and services to address our clients' common pain points.

We continue to innovate and develop the portfolio, driven by a passion for the Care sector and our desire to deliver quality customer service with an ethos of care in every aspect of our operation.

Our values

Care

We work hard to build good relationships by providing excellent customer service with a personal touch.

Personality

We are not your typical care broker or sales team; our people make us who we are.

Mighty

We are proudly independent and powerful.

Human

We are not a call centre; we have real conversations that matter to appreciate and respond to your needs.

Holistic

We immerse ourselves fully and solely in the care sector to understand what we can offer to continually support you.

Meet the team

Darren Pollard

Managing Director

Darren Pollard

Managing Director

As managing director of Quality Care Group, Darren has over 25 years' Insurance experience, over 20 years in the Care Industry. His expert knowledge of the Care Sector has placed QCG as one of the UK’s leading Care Home Insurance Brokers. Darren is also founder of our Charitable arm, Pollard's Promises. Darren is a very keen tennis player, an avid football fan and enjoys watching his three children playing tennis, football and cricket.
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Lorrie Maslen

Operations Director

Lorrie Maslen

Operations Director

Lorrie is responsible for the management of our head office and certifying that the team works in a compliant manner. She also ensures that our team are delivering exceptional customer service to our clients. Lorrie is an active supporter of Chestnut Tree House and has taken on the Great Wall of China Challenge in 2015, Cambodia Challenge in 2017 and the Inca Trail in 2019 to raise money for the cause.
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Dom Taylor

Commercial Director

Dom Taylor

Commercial Director

Dom brings over 40 years’ management experience in both commercial and personal insurance. Hs is responsible for implementing QCG’s business plan and heads up our General Insurance division, unlocking and converting commercial business to meet our strategic growth plans. Dom can often be heard singing or whistling a tune from his vast repertoire, a sure sign that he’s happy in his work.
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Jade Concannon

Commercial Risk Manager

Jade Concannon

Commercial Risk Manager

Jade has over 15 years' expertise in commercial and personal lines insurance and holds the Diploma CII qualification. Jade manages performances and drives activity in the General Insurance team to meet targets and deliver great customer service. Jade also heads up the Risk Control department helping clients proactively minimise incidents and manage their risk. Jade is a fitness and Yoga instructor, teaching and attending numerous classes each week.
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Sarah Evans

Support Team Manager

Sarah Evans

Support Team Manager

Sarah has worked for QCG for over 13 years. She is responsible for co-ordinating and organising all administrative services across the company. She ensures that her team provide and issue all relevant policy documentation to clients within the set service-level agreements. Sarah is an excellent baker, often supplying the team with their favourite home-baked sweet treats, chocolate cookies and lemon drizzle cake.
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Lauren Early

Domiciliary Care Manager

Lauren Early

Domiciliary Care Manager

With almost 10 years' experience within the Home Care sector, Lauren is tasked with heading up our domiciliary care division for both a new business and renewals. Lauren also heads up our charitable arm, Pollard's Promises. Lauren has her hands full outside of work being Mum to her active six year old son.
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Alice Kinnard

Business Solutions Executive

Alice Kinnard

Business Solutions Executive

Alice started out in QCG's New Business Team, before progressing to head up our Business Solutions Division. Alice has developed an in depth knowledge of our care clients needs and pain points to establish solutions that deliver real benefits for our clients. Alice took a year out to travel, visiting many countries and experiencing different cultures.
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Richard Lawson

Wholesale / Corporate Executive

Richard Lawson

Wholesale / Corporate Executive

With over 10 years’ experience in insurance, 5 specialising in Care, Richard helps drive our growth plans through the development of our broker network. Richard enjoys all things culinary having worked as a Head Chef before his career in insurance. He likes to mix his love of food with his love of discovering new places, enthusiastically trying out new cuisines on his travels.
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Ben Woolger

Support Team Assistant Manager

Ben Woolger

Support Team Assistant Manager

Ben brings his organisational skills to his role of supplying full administrative support to the New Business, Corporate and Business Development teams. Smartly dressed in the office, Ben turns into something of a “Bear Grylls” outside of the office enjoying camping, walking and BBQs.
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Zak Edwards

Corporate Executive

Zak Edwards

Corporate Executive

Zak is responsible for managing the relationships of all Corporate and Group clients, whether that be dealing with claims or general queries out of hours. Zak also focuses on new business group acquisitions. A keen traveller and sports fanatic, Zak cycles along Brighton seafront daily on his commute to our office.
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Carli Chick

Renewals Manager

Carli Chick

Renewals Manager

As Renewals Manager, Carli is responsible for ensuring her team manage and exceed customers’ expectations. Carli is a health and fitness fanatic, driving herself to achieve excellence. This same drive is seen in the management and consequent achievements of her team.
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Alex Ward

Systems Administrator

Alex Ward

Systems Administrator

Alex joined QCG as a Business Development Executive, before progressing to the Non-Scheme Team to look after our General Insurance policies. An RAF and aviation enthusiast, Alex learned to fly solo before he'd even learned to drive a car.
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Patricia Gabrielli

Financial Controller

Patricia Gabrielli

Financial Controller

Patricia has been working in the Care Home Insurance Sector since 2002. She is responsible for all the accounting needs of QCG and has been instrumental in the success and growth of the company. Patricia is an avid tennis player and is a regular 1st team tennis player for Hove Park Tennis Club.
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Joshua James

Corporate Account Executive

Joshua James

Corporate Account Executive

Josh is responsible for bringing new clients to QCG. His knowledge of the Care Sector ensures all clients receive insurance products that are fit for purpose. Josh is a keen tennis and football player, achieving county level in tennis.
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Sarah Lale

Marketing Executive

Sarah Lale

Marketing Executive

Sarah joined QCG in 2019 having previously worked in Telecoms and Sustainability Marketing. She is responsible for QCG’s online and offline marketing activities to support the company’s strategic growth plans. Sarah is a keen photographer and has lived and travelled extensively across East and Southern Africa, teaching young adults and volunteering in community and wildlife conservation projects. In her spare time Sarah is a volunteer cook with Brighton Cooking Club and loves being outdoors with her dog.
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Dean Wallace

Business Development Manager

Dean Wallace

Business Development Manager

Dean joined the Business Development Team in 2019, bringing years of knowledge and experience of Sales and Customer Service to develop leads for the New Business team. Outside of work, Dean is a family man and a keen photographer, taking his camera everywhere he goes to get the perfect capture.
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Lucy Robson

Commercial Account Handler

Lucy Robson

Commercial Account Handler

Lucy has worked in insurance for over 3 years, studying her Cert CII and Level 3 Insurance Practitioner Certificate alongside her job. Lucy works within the non-scheme division, dealing with our portfolio of General Insurance products. Having relocated from the Midlands, she now enjoys long walks along Brighton & Hove seafront, yoga, music, and spending time with friends and family.
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Liam Ellis

Account Handler

Liam Ellis

Account Handler

Liam has been working in insurance for 5 years and is responsible for helping to grow our domiciliary care business and provide support to our clients. Passionate about football, Liam is a proud West Ham supporter.
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Donna Attridge

Commercial Account Handler

Donna Attridge

Commercial Account Handler

Donna has worked in Insurance for 7 years with a background in claims and motor insurance. Donna looks after our care insurance clients, ensuring their customer experience is flawless. In her free time she enjoys dog walks, yoga, gardening and spending time with friends and family.
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Francesca Jeffrey

Support Team Executive

Francesca Jeffrey

Support Team Executive

Francesca has 20 years experience in insurance, covering all aspects of commercial and personal lines. She has worked in compliance auditing on mortgage and life policies working closely with IFA’s and mortgage advisers. Francesca will be bringing this knoweledge and experience to the Business Solutions Team. In her spare time she likes to be outdoors and active with her two children.
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Rebecca Doukakis

Relationship Manager

Rebecca Doukakis

Relationship Manager

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Chris Lacey

Management Accountant

Chris Lacey

Management Accountant

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Shane Pontet

Marketing Coordinator

Shane Pontet

Marketing Coordinator

Shane joined QCG in 2022 having previously worked in other marketing roles. Shane coordinates QCG's social media and email marketing channels. He also works on digital and print design to keep the brand fresh and up to date. In his spare time Shane undertakes freelance graphic design and is a keen hiker.
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Allison Rundle

Accounts Assistant

Allison Rundle

Accounts Assistant

Allison has 20 years of finance and banking experience and joined QCG to support the accounts department. In her spare time, she enjoys watching Nordic dramas, gardening and experiencing new cuisines.
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Joe Butters

Relationship Manager

Joe Butters

Relationship Manager

Joe joined QCG in 2022 and has over 5 years’ experience in healthcare and procurement, as well as 3 years in counter-fraud insurance, therefore bringing much knowledge and experience to the Business Solutions team. Outside of work he loves gardening and is passionate about sport, supporting the red devils, Manchester United.
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Danielle Wells

Support Team Executive

Danielle Wells

Support Team Executive

Danielle joined the Business Solutions Team in 2022 bringing knowledge of insurance, admin and finance, as well as customer service. Outside of work she loves gardening, festivals and live music, and is passionate about rehoming and rescuing cats.
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Karen Munday

Corporate Account Handler

Karen Munday

Corporate Account Handler

Karen joined QCG June 2022, bringing on board over 30 years of commercial insurance experience, including working with domiciliary care risks. Karen loves being a Granny to her two grandchildren and enjoys gardening and growing her own veg, as well as walks with her miniature schnauzer Troy.
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Our award winning service

We are very proud to have been recognised in a number of national Insurance, Care & Risk Management Awards.

WINNER
UK Broker Awards 2019

Schemes Broker of the Year

Finalist
British Insurance Awards

Market Broking Team of the Year

WINNER
Risk Excellence Awards

SME Risk Initiative of the Year

Finalist
Outstanding Care Awards

Supplier of the Year

Work with us
Careers at QCG
We're always on the look out for promising individuals to join our expert friendly team.
> Find out more
Who We Work with
Supporting associations
Working together in the care industry has always been important to QCG.
> Find out more
Pollard's Promises
Making a real difference
Our charitable initiative gives our customers and clients the chance to make dreams come true.
> Find out more
I can say the service we get from you is absolutely superb and it is the individual broker that makes it or breaks it for us.
Farrington Care Homes Ltd
I believe the time spent with Jonathan has been extremely beneficial. I know this exercise has reaffirmed our Registered Managers’ belief in her abilities and boosted her confidence. He was a ‘fresh pair of eyes’ from outside our organisation with lots of relevant experience which he shared with us. I believe he has given us the insight, knowledge, and inspiration to implement the necessary changes.
Nina Clegg, Business Manager
"The team at QCG have looked after our insurance needs for several years. They understand the market and most importantly as a specialist provider, know exactly what cover care providers need. The premiums are consistently competitive, combined with great service and ongoing professional support. I would be happy to recommend QCG to any care provider"
Oakdown House
“Quality Care Group recently dealt with our domiciliary care insurance. I would highly recommend them to any care provider. The customer service experience was great and I accepted a very competitive quote within 24 hours of first speaking with James, who is a credit to the company."
Admiral Care
"Working with Quality Care Group, has been nothing but a pleasure. Alice (Business Solutions Executive) has made my life easy whilst saving the company money in areas (VAT) that I was not even aware of. Alice is friendly and professional and speaks in a language I understand, taking time to explain anything I am unsure of; it appears nothing is too much trouble and she is always available to help and support me. Thank you Alice! You take the stress out recontracting my energy suppliers and I feel confident of seeing future savings because of your focus on my costs."
Dresden House Ltd
"We very much appreciate the close working relationship that has developed with Quality Care since we started working with them in 2012, which has been invaluable to us as we have grown. It really helps to have an insurance partner who understands our portfolio, and a dedicated corporate team that can always respond immediately to any questions we have."
Graham Care Group
"We have continued to insure through QCG because in addition to keeping our insurance costs competitive, they are always approachable, responsive and professional. I am very confident that the policies we have are appropriate and adequate and the additional services they offer are invaluable for a small charity. QCG are an absolute pleasure to work with, answering my many queries and easing the responsibilities surrounding insurance."
Kate's Home Nursing
"QCG is on the ball with claims and quotes, consistently offering competitive premiums and excellent customer service"
Adept Care Group
“You (Alice) have been really excellent! I would not have switched had it not been for your efficiency and ability to get things done quickly and with the client in mind. You made renewal effortless and exceeded expectations in respect to service.”
Millennium Care
"QCG are leading experts in the care sector, provide insurance for all areas of the industry, offer great value and consistently deliver a professional service."
West Midlands Care Association
“Quality Care Group have been providing insurance cover for my six care homes for the last twelve years or so. They are extremely helpful and have great understanding about my needs. Their rates are very competitive, their service is excellent and the staff is very courteous. I would not hesitate to recommend their name to any company.”
Southwoods Nursing Home
What brought me to QCG in the first place was the quote for our business insurance - no hard sell, fully informed and easy to understand, and substantially lower than previous years.
West Heath Care Homes Ltd
"Due to the fact that we have multiple businesses, some outside the care sector, we have found Quality Care offer us a one-stop-shop covering all aspect of our business and properties. Not only are QCG knowledgeable, experienced and professional, but they also show an interest in our business and works hard to find us the best deal. I would unreservedly recommend QCG to any healthcare provider looking for a good partner to support your insurance requirements and at a competitive price."
Aims Care Ltd
"QCG takes the stress and worry out of claiming so we can focus on growing our business. Their renewal process truly reflects our claim history, so ever-increasing premiums are not inevitable. They deliver a bespoke package for our needs that is great value."
RANC Care Homes
"We are 3 months into our energy contracts with QCG and not only have they smashed the job in hand which was trying to align 6 bespoke care home contracts simultaneously but they’ve also become a trusted contact and I would take pleasure in recommending them to anyone I know.”
Salveo Care Ltd
“Since working with QCG on behalf of a number of our mutual Clients, I have been very impressed with their knowledge of the Care Sector and the level of service which their Account Managers are able to provide. They are always extremely easy to deal with and I have nothing but positive things to say with regards to their dedicated team who clearly have significant experience within the Care Industry”
Focus Group
"All insurance dealings with them have been conducted in a professional and competent manner and we found them to be very knowledgeable about the care home insurance market."
AVIVA
We have been a client of Quality Care Group for a number of years now and have been really impressed with their knowledge and service levels towards the care sector.
RCH Care Homes Group
We've been clients of QCG for a number of years. The service has consistently been responsive and proactive, and whilst insurance isn’t the most exciting thing in the world, with Quality Care, it is approached in a human, easy-to-understand and enjoyable manner. We’re certainly looking forward to working with QCG in the coming years.
Blackadder Corporation Ltd
The two days the Mock Inspector spent at the care home was very helpful. He completed all the usual checks that CQC would and in detail, we re-visited our previous Inspection report. An action plan was completed with his input and guidance, and he left me with some very helpful materials to improve our care service, acting in a professional way and respecting everyone's views. The feedback was positive. After the two day inspection, the report we received really helped boost both mine and my team's spirits. Our CQC inspection was due at any time so this made us ready for their visit.
Andrew Greenway
"We continue to be impressed by the very timely, professional service we always receive. When it comes to renewal they are always one of the most competitive"
Macleod Pinsent
“A MASSIVE thank you to you all for all your support! Now you will probably be thinking “well that’s my job” and it is, but it is the way you have done your jobs that is impressive, with care and compassion and that’s what sets you apart. The fire at Standon devastated me. I will never forget seeing my poor ladies and gents lying on blankets in the car park with paramedics milling around them. My wife Jo and son Ryan were in pieces. Well the claim is sorted and you guys lightened the load no end and for that I will always be grateful."
Standon House Care Home

Latest news from Quality Care Group

Business Efficiency
Why it's time to embrace Private Medical Insurance
Read more
Risk Control
Buildings Reinstatement Costs - Underinsurance and the Danger of 'Average'
Read more
Company News
Press Announcement: Quality Care Group Announce a New Sponsorship with Salford City F.C.
Read more

Case Studies

View all case studies
CASE STUDY

Notice of Proposal overturned upon presentation of case detailing contrary evidence

Errol successfully challenges CQC Notice of Proposal to remove an inadequately rated care home from the owner’s Certificate of Registration.

Read case study

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Quality Care Group
332 Kingsway
Hove
East Sussex
BN3 4QW
Registered in England & Wales.
Registration No. 6874783.
Quality Care Group is a trading name of Quality Care Insurance Services Limited which is authorised and regulated by the Financial Conduct Authority (FCA) under firm reference number 501676.
You may check this on the Financial Services Register by visiting the FCA's website, https://register.fca.org.uk/ or by contacting the FCA on 0800 111 6768.
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