About | Quality Care Group

Our story

Founded in 2009, QCG started out as an insurance broker for care businesses and we quickly grew through our strong reputation in the sector.

In 2015, we introduced our General Insurance arm, to provide the same award-winning service, beyond the Care Sector, then in 2018 our Business Efficiency arm was launched followed by our Risk Management division. By listening to our customers, we have developed our portfolio of products and services to address our clients' common pain points, then more recently, Quality Care Recruit, for all your senior hire requirements for care businesses.

We continue to innovate and develop the portfolio, driven by a passion for the Care sector and our desire to deliver quality customer service with an ethos of care in every aspect of our operation, just click on the 'Solutions' tab above to see the wide range currently offered.

Please do not hesitate to speak to us in reference to care home insurance, domiciliary care insurance, business solutions and general insurance today.
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Quality Care Group Timeline

2009Founded

Founded as an insurance broker for the care sector.

2015General Insurance

Introduced General Insurance, providing insurance solutions to businesses beyond the care sector.

2018Business Efficiency

Introduced Business Efficiency solutions to help maximise clients bottom line.

2019Risk Control

Introduced Rick Control solutions to help reduce risk in clients businesses.

2023Recruitment

Introduced Quality Care Recruitment to help clients with senior hires.

2024Environment

Quality Care Group launches programme to reach Net Zero emissions by 2035.

Our values

Care

We work hard to build good relationships by providing excellent customer service with a personal touch.

Personality

We are not your typical care broker or sales team; our people make us who we are.

Mighty

We are proudly independent and powerful.

Human

We are not a call centre; we have real conversations that matter to appreciate and respond to your needs.

Holistic

We immerse ourselves fully and solely in the care sector to understand what we can offer to continually support you.

Meet the team

Darren Pollard

President of the Insurance Institute of Sussex & Managing Director, Quality Care Group

Lorrie Maslen

Operations Director

Dom Taylor

Commercial Director

Jade Concannon

Claims & Risk Manager

Sarah Evans

Business Support Manager

Lauren Early

Head of Existing Business

Ben Woolger

Business Support Assistant Manager

Zak Edwards

Head of Corporate

Carli Chick

Operations Manager

Alex Ward

Data Analyst

Patricia Gabrielli

Financial Controller

Josh Pollard

New Business Manager

Dean Wallace

Senior Business Development Executive

Lucy Robson

Senior New Business Executive

Donna Attridge

Senior Account Executive

Errol Archer

Health & Social Care law expert

Francesca Jeffrey

Partnership Manager

Rebecca Allen

Business Development Executive

Chris Lacey

Finance Manager

Allison Rundle

Finance Assistant

Alan Ford

Marketing Manager

Doug Walsh

Training & Development Executive

Emily Whiting

Risk & Claims Manager

Simon van Os

Head of Customer Solutions

Stephen Taylor

Business Development Executive

George Skinner

Senior Account Executive

Ben Simmonds

Corporate Claims Handler

Georgia Mercer

Commercial Account Handler

Keenan Atkinson-Cox

New Business Executive

Lauryl Rencontre

Wishes & Events Coordinator - Pollard's Promises

Jack Collins

Commercial Account Handler

Lucy Sandle

Business Development Executive

Ruth Florence

Business Development Executive

Kieran Maguire

Business Development Executive

Peter Bryant

Energy Analyst

Demianna George

Executive Assistant

Ryan Davenport

Business Development Executive

Jessica Playfoot

Business Development Executive

Nicholas Gordon

Harry Tweddle

Commercial Account Handler

Josh Edlin

Commercial Account Handler

Daria Mrowca

Commercial Account Handler

Josh McDonald

Head of Recruitment

Our Award-Winning Service

We are very proud to have been recognised in a number of industry awards:

Broker of the Year

Winner

Global Health & Parma Social Care Awards 2024

Best Marketing Specialists

Winner

National Insurance Awards 2024

Commercial Lines Broker of the Year

Work with us

Careers at QCG

We're always on the look out for promising individuals to join our expert friendly team.

> Find out more

Who We Work with

Supporting associations

Working together in the care industry has always been important to QCG.

> Find out more

Pollard's Promises

Making a real difference

Our charitable initiative gives our customers and clients the chance to make dreams come true.

> Find out more

Thank you for your help, you and all your colleagues have over the years I have dealt with your Company been extremely helpful. QCG make everything simple and ensure it runs as smoothly as possible no matter what we ask of you.

“Josh serves as an exceptional insurance partner, demonstrating expertise across the entire spectrum of insurance services. He consistently keeps me well-informed about a wide range of offerings, particularly those related to our business. We would not go anywhere else for our insurance services"

Crown Care

My experience, as a business owner, is that each time I renew insurance I do not know what I am buying. This leaves me with a feeling of vulnerability as to whether my business has adequate coverage or what that coverage is. I think this is a big difference with QCG in that they follow-up by telephone, repeatedly if needed, and spend time explaining what is covered, what is not covered and how the policies work. This approach makes me feel reassured that someone is in my camp speaking plain English about my policies so I can better safeguard my business.

Home Instead - North Oxfordshire

Lucy dealt with our renewal this year and from start to finish, she was incredibly efficient and attentive to our needs. She guided us through the entire process with prompt communication & professionalism. Despite a slight change in activities this year, Lucy liaised with insurers to ensure the policy was underwritten correctly whilst still obtaining us a policy with a competitive premium. I highly recommend Lucy to anyone looking for reliable and effective insurance services

Calum Harris - Trust Care Staff & Training Ltd

"We continue to be impressed by the very timely, professional service we always receive. When it comes to renewal they are always one of the most competitive"

Macleod Pinsent

We were struggling to get a quote from insurers without filling out reams of documents and jumping through hoops. Yourself and the team made this process seamless for us. Providing us a quote using just the required information and providing support every step of the way. The final quote was almost 50% cheaper than quotes from other providers, and actually provided more cover! Can not thank you all enough for your support with that, as it was vital for us as a new small provider starting out.

Star Infinity Care

"The team at QCG have looked after our insurance needs for several years. They understand the market and most importantly as a specialist provider, know exactly what cover care providers need. The premiums are consistently competitive, combined with great service and ongoing professional support. I would be happy to recommend QCG to any care provider"

Oakdown House

Very quick and efficient, my previous insurance broker had quoted me more than double your quote for the same cover, and it was completed in less than a week

We've been clients of QCG for a number of years. The service has consistently been responsive and proactive, and whilst insurance isn’t the most exciting thing in the world, with Quality Care, it is approached in a human, easy-to-understand and enjoyable manner. We’re certainly looking forward to working with QCG in the coming years.

Blackadder Corporation Ltd

Words are too small to express my profound gratitude for your help towards achieving my new business insurance. As a matter of fact, Keenan is very proactive, smart and has very good people skills. Let me be honest, Keenan is an asset to your organisation and because of him I will continue to do business and recommend my friends.

3D Care Services

What brought me to QCG in the first place was the quote for our business insurance - no hard sell, fully informed and easy to understand, and substantially lower than previous years.

West Heath Care Homes Ltd

Thank you so much Keenan for your swift response and for getting us this insurance cover. I really appreciate it and will definitely recommend others to use your service.

The two days the Mock Inspector spent at the care home was very helpful. He completed all the usual checks that CQC would and in detail, we re-visited our previous Inspection report. An action plan was completed with his input and guidance, and he left me with some very helpful materials to improve our care service, acting in a professional way and respecting everyone's views. The feedback was positive. After the two day inspection, the report we received really helped boost both mine and my team's spirits. Our CQC inspection was due at any time so this made us ready for their visit.

Andrew Greenway

Thank you for your support in arranging our Insurance. You have been most helpful and approachable. I appreciate you taking the time to find the answers to all of my questions and putting my mind at rest.

Daisy Chain Care Team

"We very much appreciate the close working relationship that has developed with Quality Care since we started working with them in 2012, which has been invaluable to us as we have grown. It really helps to have an insurance partner who understands our portfolio, and a dedicated corporate team that can always respond immediately to any questions we have."

Graham Care Group

Quality Care Group have been amazing over the past four years. They first started supporting us with Public and Employers liability and assisting us to provide a safe service to our customers, this support has now grown to helping source insurance for our fleet of vehicles. When we have any queries irrelevant of the issue, they are always at the end of the telephone especially Lauren and Lucy, providing us with a personalised service. As Domiciliary care needs vary, we have had some random queries and questions to ensure the level insurance we have in place is correct for our needs, within a short period of time we receive answers and have the peace of mind that the insurance we have in place is sufficient and robust for our requirements. What attracted us to the Quality Care Group was meeting Lauren and learning about the QCG’s values which mirror our own especially “We work hard to build good relationships by providing excellent customer service with a personal touch.” and they have certainly fulfilled on this.

“Quality Care Group have been providing insurance cover for my six care homes for the last twelve years or so. They are extremely helpful and have great understanding about my needs. Their rates are very competitive, their service is excellent and the staff is very courteous. I would not hesitate to recommend their name to any company.”

Southwoods Nursing Home

We recently took out insurance for our home care business in Cornwall through Quality Care Group. We were very pleased with the service and the competitively priced insurance they arranged.

I want to extend my sincere thanks to Keenan for helping us secure the insurance coverage we needed at a competitive price. In today’s environment, finding a cost-effective, like-for-like policy to protect our business is crucial. Keenan was not only incredibly helpful but also patient throughout the entire process, which I truly appreciated. His support made all the difference!

“I am very grateful to have had Joshua Pollard as my dedicated insurance account handler. When it came to renewing our care home's insurance policy, Joshua made the entire experience smooth and stress-free. What sets Joshua and QCG apart is their exceptional attention to detail and their proactive approach. He took the time to thoroughly review our existing policy and identified areas where we were underinsured or lacked essential coverage. Joshua went above and beyond to explain the nuances of each policy option, ensuring we had a clear understanding of the benefits and potential risks.”

Langdale Care Homes

We have been a client of Quality Care Group for a number of years now and have been really impressed with their knowledge and service levels towards the care sector.

RCH Care Homes Group

"QCG is on the ball with claims and quotes, consistently offering competitive premiums and excellent customer service"

Adept Care Group

We had a fantastic experience from Quality Care Group regarding our insurance renewal. We were given unbiased advice which ended up saving significant amount of money when compared with our previous insurance provider as we were getting charged for things that we didn’t need the cover for, communication was great, and the advisors took their time to explain everything in detail. Best of all it was the cheapest quote for our needs. An excellent service that we highly recommend.

Home Instead Northampton

What can I say 10/10 service. We have been with CQG for some time now and Donna has been a godsend and her quick time response lead time has been amazing and provided a smooth service throughout and has answered all my questions. I am happy to recommend their services to all my colleagues.

The Heidi Group

"Due to the fact that we have multiple businesses, some outside the care sector, we have found Quality Care Group offer us a one-stop-shop covering all aspect of our business and properties. Not only are QCG knowledgeable, experienced and professional, but they also show an interest in our business and works hard to find us the best deal. I would unreservedly recommend QCG to any healthcare provider looking for a good partner to support your insurance requirements and at a competitive price."

Aims Care Ltd

“I would like to thank Keely enormously for all her dedicated effort, determination and activity which she used to achieve a superb result. Without her taking this on, I imagine that we would still be at square one.”

Oliver Sterno, Founder, Plastic Free Eastbourne

"5 Stars! I found this company exceptionally prompt & professional to deal with. They made everything easy & saved us a potential £7k per annum! See what they can do for you."

Century Care

Quality Service, excellent as always, I have dealt with this company for several years and have always received excellent service. The staff are efficient, polite and very professional.

“A MASSIVE thank you to you all for all your support! Now you will probably be thinking “well that’s my job” and it is, but it is the way you have done your jobs that is impressive, with care and compassion and that’s what sets you apart. The fire at Standon devastated me. I will never forget seeing my poor ladies and gents lying on blankets in the car park with paramedics milling around them. My wife Jo and son Ryan were in pieces. Well the claim is sorted and you guys lightened the load no end and for that I will always be grateful."

Standon House Care Home

We had a mock CQC inspection completed through Quality Care Group and received the report and action plan a week later. They look good, are easy to read and understand, I would certainly use them again.

I have worked with Quality Care Group for the past 6 years and cannot recommend them highly enough. They have put together competitively priced packages for myself and helped me navigate through some very complicated acquisitions. Lucy is a pleasure to work with and always delivers the highest level of service.

The Avenue Care Home

We found the energy advice provided to us by the Business Solutions Team at Quality Care Group to be informative, helpful and supportive. They are always eager to provide up to date advice in layman's terms, allowing us to make informed decisions, leading to us making significant savings on our energy bills.

I can say the service we get from you is absolutely superb and it is the individual broker that makes it or breaks it for us.

Farrington Care Homes Ltd

"We have continued to insure through QCG because in addition to keeping our insurance costs competitive, they are always approachable, responsive and professional. I am very confident that the policies we have are appropriate and adequate and the additional services they offer are invaluable for a small charity. QCG are an absolute pleasure to work with, answering my many queries and easing the responsibilities surrounding insurance."

Kate's Home Nursing

“I should like to extend a big thank you to the team at QCR for the tremendous work you put in to find strong candidates for our new Nursing & Care Manager post, which resulted in our appointing an outstanding employee that closely matched our requirements”

Dr. Ian Johnson Chair of Trustees LCCH

It was a pleasure working with you to secure insurance for Cornerstone Healthcare Services, and I couldn't be happier with the experience. From the very first interaction, you displayed an exceptional level of professionalism that immediately put me at ease. What stood out the most was your ability to communicate effectively and kindly. You know how to engage with clients in a warm and welcoming manner, making it a joy to discuss my insurance needs. I felt heard and understood throughout the process. I am truly grateful for the support you provided in finding the right coverage for Cornerstone Healthcare Services.

CornerStone Healthcare

I was recently introduced to Keenan Atkinson Cox as an alternative insurance broker. He was able to negotiate a much more reasonable quote for the insurance my company needed and had previously been quoted. I found Keenan to be polite, easy to speak to, he explained all the small print to me and pointed out potential pitfalls. I feel well informed and well taken care of. I would recommend Quality Care Group and Keenan in particular.

We insure with the Quality Care Group every year because it is so easy and they are helpful and always available by phone or email. Over the years of insuring through them we have not had any negative issues, with only good things to say about them.

Mayfield Hall Care Home

We started the insurance quote process with Quality Care Group and a couple other insurance companies at the same time. They came back to us promptly and gave us time to review docs, we very much appreciate the nimble service. The others came back days later!

Carer Centricity Ltd

The quote provided was very competitive and the process was handled in a professional manner. The service provided has been excellent.

Lucy and the team at QCG were highly recommended by a trusted friend and fellow business owner to help me with a more complex insurance policy. From the first conversation with Lucy she put me at ease that QCG would be able to find a solution and they did. Lucy was extremely efficient, knowledgeable and fast at getting us covered under the right policy. I would highly recommend Lucy and QCG to people in the future.

Lucy and her team at Quality Care Group have been outstanding in sourcing building and Director insurance for our estate, despite its complex and challenging schedules. Their professionalism, expertise, and attention to detail have made a potentially stressful process feel seamless and well organised. From their clear, detailed communication to their proactive and solution-focused approach, every interaction has been a testament to their dedication and care. They consistently go the extra mile to ensure all aspects are handled with precision and efficiency. We highly recommend Quality Care Group to anyone seeking insurance services. Lucy and her team are not only skilled and reliable but also a shining example of exceptional service in the industry.

Clarkes Estates

"All insurance dealings with them have been conducted in a professional and competent manner and we found them to be very knowledgeable about the care home insurance market."

AVIVA

“Thank you so much for your help from the initial contact I made with you regarding this claim. Your reassurance and professionalism is a credit to your company and people like you set it apart from other insurance brokers. It was because of you I moved our care home insurances to your company from our previous insurer.”

Sherwood Care Homes & Sherwood Healthcare

Thanks so much for getting us a fantastic deal for our company insurance, your communication was excellent and we really appreciate you sorting out the payment plan.

“I was very impressed with the pro-active claims handling service at Quality Care Group, I was kept fully updated with the progress of the claim and received a professional and efficient service, from start to finish. I have no hesitation in recommending Quality Care group.”

Caring and Leading Care Home Group

"QCG takes the stress and worry out of claiming so we can focus on growing our business. Their renewal process truly reflects our claim history, so ever-increasing premiums are not inevitable. They deliver a bespoke package for our needs that is great value."

RANC Care Homes

I have always had complete satisfaction with the efficiency and professionalism of the staff at Quality Care Group, when dealing with Insurance Premium Renewal and any subsequent claims.

"We are 3 months into our energy contracts with QCG and not only have they smashed the job in hand which was trying to align 6 bespoke care home contracts simultaneously but they’ve also become a trusted contact and I would take pleasure in recommending them to anyone I know.”

Salveo Care Ltd

Latest news from Quality Care Group

Business Efficiency

Seamless Safety and Smart Integration

Environmental, Social and Governance

A Net Zero Roadmap for Care Business Owners

Quality Care Group

Employee Spotlight: Ben Woolger

Case Studies

View all case studies

CASE STUDY

William Wilberforce Care Home

QCG gets to the bottom of mysterious doubling of energy bills and recoups £76k in overcharges for the care home

Read case study

Discover our smart solutions for care providers in our online brochure

General Brochure

Read the brochure

Design & Development by Creative Pod

About Quality Care Group‍

Our story

2009Founded

2015General Insurance

2018Business Efficiency

2019Risk Control

2023Recruitment

2024Environment

Our values

Care

Personality

Mighty

Human

Holistic

Meet the team

Our Award-Winning Service

Winner

Claims Excellence Awards 2025

Winner

National Insurance Awards 2025

Finalist

National Insurance Awards 2025

Winner

National Insurance Awards 2025

Finalist

Leaders in Care Awards 2024

Finalist

Leaders in Care Awards 2024

Finalist

Leaders in Care Awards 2024

Finalist

Social Care Premier Supplier Awards 2024

Finalist

Claims & Fraud Awards 2024

Finalist

UK Broker Awards 2024

Finalist

UK Broker Awards 2024

Finalist

UK Broker Awards 2024

Finalist

UK Broker Awards 2024

Finalist

Claims Excellence Awards 2024

Highly Commended

Modern Claims Awards 2024

Winner

Global Health & Parma Social Care Awards 2024

Winner

National Insurance Awards 2024

Careers at QCG

Supporting associations

Making a real difference

Latest news from Quality Care Group

Seamless Safety and Smart Integration

A Net Zero Roadmap for Care Business Owners

Employee Spotlight: Ben Woolger

Case Studies

CASE STUDY

William Wilberforce Care Home

Discover our smart solutions for care providers in our online brochure

General Brochure

About Quality Care Group
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