About Quality Care Group

Care is not just the sector we serve, it's the foundation of our philosophy.

Our story

Founded in 2009, QCG started out as an insurance broker for care businesses and we quickly grew through our strong reputation in the sector.  

In 2018 our Business Efficiency arm was launched followed by our award-winning Risk Control division. By listening to our customers, we have developed our portfolio of products and services to address our clients' common pain points.

We continue to innovate and develop the portfolio, driven by a passion for the Care sector and our desire to deliver quality customer service with an ethos of care in every aspect of our operation.

Please do not hesitate to speak to us in reference to care home insurance, domiciliary care insurance, business solutions and general insurance today.

Our values

Care

We work hard to build good relationships by providing excellent customer service with a personal touch.

Personality

We are not your typical care broker or sales team; our people make us who we are.

Mighty

We are proudly independent and powerful.

Human

We are not a call centre; we have real conversations that matter to appreciate and respond to your needs.

Holistic

We immerse ourselves fully and solely in the care sector to understand what we can offer to continually support you.

Meet the team

Darren Pollard

Managing Director

Lorrie Maslen

Operations Director

Dom Taylor

Commercial Director

Jade Concannon

Claims Manager

Sarah Evans

Business Support Manager

Lauren Early

Domiciliary Care Manager

Ben Woolger

Business Support Assistant Manager

Zak Edwards

Head of Corporate

Carli Chick

Operations Manager

Alex Ward

Data Analyst

Patricia Gabrielli

Financial Controller

Josh Pollard

New Business Manager

Dean Wallace

Senior Business Development Executive

Lucy Robson

General Insurance Manager

Liam Ellis

Corporate Account Executive

Donna Attridge

Exisiting Business Manager

Errol Archer

Health & Social Care law expert

Francesca Jeffrey

Partnership Manager

Rebecca Allen

Business Development Executive

Chris Lacey

Management Accountant

Allison Rundle

Accounts Assistant

Karen Munday

Corporate Account Handler

Alan Ford

Marketing Manager

Doug Walsh

Business Development Executive

Jake Cornford

Business Support Executive

Emily Whiting

Claims Assistant Manager

Mike Tait

Head of Care Recruitment

Simon van Os

Head of Customer Solutions

Keely Featherstone

Business Development Executive

Stephen Taylor

Business Development Executive

Zak Paling

Business Development Executive

George Skinner

Comercial Account Handler

Gabby Gill-Donald

Marketing Assistant

Ben Simmonds

Corporate Claims Handler

Our award winning service

We are very proud to have been recognised in a number of national Insurance, Care & Risk Management Awards.

WINNER
UK Broker Awards 2019

Schemes Broker of the Year

Finalist
British Insurance Awards

Market Broking Team of the Year

WINNER
Risk Excellence Awards

SME Risk Initiative of the Year

Finalist
Outstanding Care Awards

Supplier of the Year

"We have continued to insure through QCG because in addition to keeping our insurance costs competitive, they are always approachable, responsive and professional. I am very confident that the policies we have are appropriate and adequate and the additional services they offer are invaluable for a small charity. QCG are an absolute pleasure to work with, answering my many queries and easing the responsibilities surrounding insurance."
Kate's Home Nursing
"Due to the fact that we have multiple businesses, some outside the care sector, we have found Quality Care offer us a one-stop-shop covering all aspect of our business and properties. Not only are QCG knowledgeable, experienced and professional, but they also show an interest in our business and works hard to find us the best deal. I would unreservedly recommend QCG to any healthcare provider looking for a good partner to support your insurance requirements and at a competitive price."
Aims Care Ltd
"Working with Quality Care Group, has been nothing but a pleasure. Alice (Business Solutions Executive) has made my life easy whilst saving the company money in areas (VAT) that I was not even aware of. Alice is friendly and professional and speaks in a language I understand, taking time to explain anything I am unsure of; it appears nothing is too much trouble and she is always available to help and support me. Thank you Alice! You take the stress out recontracting my energy suppliers and I feel confident of seeing future savings because of your focus on my costs."
Dresden House Ltd
"We very much appreciate the close working relationship that has developed with Quality Care since we started working with them in 2012, which has been invaluable to us as we have grown. It really helps to have an insurance partner who understands our portfolio, and a dedicated corporate team that can always respond immediately to any questions we have."
Graham Care Group
"The team at QCG have looked after our insurance needs for several years. They understand the market and most importantly as a specialist provider, know exactly what cover care providers need. The premiums are consistently competitive, combined with great service and ongoing professional support. I would be happy to recommend QCG to any care provider"
Oakdown House
“Since working with QCG on behalf of a number of our mutual Clients, I have been very impressed with their knowledge of the Care Sector and the level of service which their Account Managers are able to provide. They are always extremely easy to deal with and I have nothing but positive things to say with regards to their dedicated team who clearly have significant experience within the Care Industry”
Focus Group
I believe the time spent with Jonathan has been extremely beneficial. I know this exercise has reaffirmed our Registered Managers’ belief in her abilities and boosted her confidence. He was a ‘fresh pair of eyes’ from outside our organisation with lots of relevant experience which he shared with us. I believe he has given us the insight, knowledge, and inspiration to implement the necessary changes.
Nina Clegg, Business Manager
“Quality Care Group have been providing insurance cover for my six care homes for the last twelve years or so. They are extremely helpful and have great understanding about my needs. Their rates are very competitive, their service is excellent and the staff is very courteous. I would not hesitate to recommend their name to any company.”
Southwoods Nursing Home
“I was very impressed with the pro-active claims handling service at Quality Care Group, I was kept fully updated with the progress of the claim and received a professional and efficient service, from start to finish. I have no hesitation in recommending Quality Care group.”
Caring and Leading Care Home Group
“You (Alice) have been really excellent! I would not have switched had it not been for your efficiency and ability to get things done quickly and with the client in mind. You made renewal effortless and exceeded expectations in respect to service.”
Millennium Care
We have been a client of Quality Care Group for a number of years now and have been really impressed with their knowledge and service levels towards the care sector.
RCH Care Homes Group
"We continue to be impressed by the very timely, professional service we always receive. When it comes to renewal they are always one of the most competitive"
Macleod Pinsent
"QCG are leading experts in the care sector, provide insurance for all areas of the industry, offer great value and consistently deliver a professional service."
West Midlands Care Association
“Josh serves as an exceptional insurance partner, demonstrating expertise across the entire spectrum of insurance services. He consistently keeps me well-informed about a wide range of offerings, particularly those related to our business. We would not go anywhere else for our insurance services"
Crown Care
“Quality Care Group recently dealt with our domiciliary care insurance. I would highly recommend them to any care provider. The customer service experience was great and I accepted a very competitive quote within 24 hours of first speaking with James, who is a credit to the company."
Admiral Care
The two days the Mock Inspector spent at the care home was very helpful. He completed all the usual checks that CQC would and in detail, we re-visited our previous Inspection report. An action plan was completed with his input and guidance, and he left me with some very helpful materials to improve our care service, acting in a professional way and respecting everyone's views. The feedback was positive. After the two day inspection, the report we received really helped boost both mine and my team's spirits. Our CQC inspection was due at any time so this made us ready for their visit.
Andrew Greenway
“I am very grateful to have had Joshua Pollard as my dedicated insurance account handler. When it came to renewing our care home's insurance policy, Joshua made the entire experience smooth and stress-free. What sets Joshua and QCG apart is their exceptional attention to detail and their proactive approach. He took the time to thoroughly review our existing policy and identified areas where we were underinsured or lacked essential coverage. Joshua went above and beyond to explain the nuances of each policy option, ensuring we had a clear understanding of the benefits and potential risks.”
Langdale Care Homes
"We are 3 months into our energy contracts with QCG and not only have they smashed the job in hand which was trying to align 6 bespoke care home contracts simultaneously but they’ve also become a trusted contact and I would take pleasure in recommending them to anyone I know.”
Salveo Care Ltd
We had a mock CQC inspection completed through Quality Care Group and received the report and action plan a week later. They look good, are easy to read and understand, I would certainly use them again.
I can say the service we get from you is absolutely superb and it is the individual broker that makes it or breaks it for us.
Farrington Care Homes Ltd
"QCG takes the stress and worry out of claiming so we can focus on growing our business. Their renewal process truly reflects our claim history, so ever-increasing premiums are not inevitable. They deliver a bespoke package for our needs that is great value."
RANC Care Homes
"All insurance dealings with them have been conducted in a professional and competent manner and we found them to be very knowledgeable about the care home insurance market."
AVIVA
We've been clients of QCG for a number of years. The service has consistently been responsive and proactive, and whilst insurance isn’t the most exciting thing in the world, with Quality Care, it is approached in a human, easy-to-understand and enjoyable manner. We’re certainly looking forward to working with QCG in the coming years.
Blackadder Corporation Ltd
What brought me to QCG in the first place was the quote for our business insurance - no hard sell, fully informed and easy to understand, and substantially lower than previous years.
West Heath Care Homes Ltd
“A MASSIVE thank you to you all for all your support! Now you will probably be thinking “well that’s my job” and it is, but it is the way you have done your jobs that is impressive, with care and compassion and that’s what sets you apart. The fire at Standon devastated me. I will never forget seeing my poor ladies and gents lying on blankets in the car park with paramedics milling around them. My wife Jo and son Ryan were in pieces. Well the claim is sorted and you guys lightened the load no end and for that I will always be grateful."
Standon House Care Home
"QCG is on the ball with claims and quotes, consistently offering competitive premiums and excellent customer service"
Adept Care Group
I have worked with Quality Care Group for the past 6 years and cannot recommend them highly enough. They have put together competitively priced packages for myself and helped me navigate through some very complicated acquisitions. Lucy is a pleasure to work with and always delivers the highest level of service.
The Avenue Care Home

Latest news from Quality Care Group

Business Efficiency
Friday Energy Update 1/12/23
Read more
Risk Control
Update on the Care Quality Commission’s new framework
Read more
Business Efficiency
Friday Energy Update 24/11/23
Read more

Case Studies

View all case studies
CASE STUDY

Notice of Proposal overturned upon presentation of case detailing contrary evidence

Errol successfully challenges CQC Notice of Proposal to remove an inadequately rated care home from the owner’s Certificate of Registration.

Read case study

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