Care providers face ever increasing challenges. Despite your best efforts you may need support to help you meet strict regulatory requirements. We are here to help.
Our services include:
Mock CQC inspections - based on CQC’s new framework, our comprehensive mock inspections provide you with an actionable report. if required, we can support you with implementing any changes recommended.
Compliance audits - we can review your policies, procedures and systems to ensure you are operating within the formal frameworks that govern care provision.
Mystery shopper reports - harness the value of external feedback. Our exercises provide you with beneficial critique that you can use to instigate improvements or of course promote the feedback where positive.
I believe the time spent with Jonathan has been extremely beneficial. I know this exercise has reaffirmed our Registered Managers’ belief in her abilities and boosted her confidence. He was a ‘fresh pair of eyes’ from outside our organisation with lots of relevant experience which he shared with us. I believe he has given us the insight, knowledge, and inspiration to implement the necessary changes.
Nina Clegg, Business Manager
The two days the Mock Inspector spent at the care home was very helpful. He completed all the usual checks that CQC would and in detail, we re-visited our previous Inspection report. An action plan was completed with his input and guidance, and he left me with some very helpful materials to improve our care service, acting in a professional way and respecting everyone's views. The feedback was positive. After the two day inspection, the report we received really helped boost both mine and my team's spirits. Our CQC inspection was due at any time so this made us ready for their visit.
We also offer a number of business optimisation products including: