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Welcome to Quality Care Group, the UK’s largest independent insurance broker and supplier of business services to the Care Sector

With over 30 years' combined experience in care, we understand the challenges you face, so we've designed a portfolio of products to make the job of running your care business that bit easier.

Care Insurance

Business Solutions

General Insurance

Risk Control

Services & Packages

Care Insurance

We work with leading insurers to deliver insurance products that are bespoke to the care sector.

Care Insurance Products

Business Solutions

We provide a range of business optimisation and cost saving services for our care clients.

Business Solutions Products

General Insurance

We work with leading insurers to deliver a competitive range of business and personal insurance products

General Insurance Products

Risk Control

We work insurers to deliver business insurance products that are bespoke to the care industry.

Risk control products

Services & Packages

Our highly tailored packages are designed with your every need in mind.

New Venture Services
Care Support Program

What makes Quality Care Group different?

Our core business specifically serves the care sector; this is reflected in our strong credentials in this area.

Strong Insurer Relationships

Our reputation in the industry affords us access to markets that may otherwise not be readily available elsewhere.

Our Expertise

Our deep knowledge stems from over 30 years' combined experience in the care sector.

Dedicated Account Handlers

We focus on relationship building and customer understanding to give you a highly personalised service.

Business Optimisation

Our portfolio of business solutions presents a complete package of cost reduction and value-add services for your care operation.

The Quality Care Name

Our company ethos of care and quality are central to the way we interact with all stakeholders. We take this very seriously.

Pollard's Promises

Our charitable arm recognises caregivers residents and service users; a further showcase of our care philosophy.

About Quality Care Group

Learn more about who we are, our values and our accolades.

Find out more

Pollard's Promises

Our charitable initiative recognises your care givers, service users and residents.

Find out more
"We are 3 months into our energy contracts with QCG and not only have they smashed the job in hand which was trying to align 6 bespoke care home contracts simultaneously but they’ve also become a trusted contact and I would take pleasure in recommending them to anyone I know.”
Salveo Care Ltd
"Due to the fact that we have multiple businesses, some outside the care sector, we have found Quality Care offer us a one-stop-shop covering all aspect of our business and properties. Not only are QCG knowledgeable, experienced and professional, but they also show an interest in our business and works hard to find us the best deal. I would unreservedly recommend QCG to any healthcare provider looking for a good partner to support your insurance requirements and at a competitive price."
Aims Care Ltd
"The team at QCG have looked after our insurance needs for several years. They understand the market and most importantly as a specialist provider, know exactly what cover care providers need. The premiums are consistently competitive, combined with great service and ongoing professional support. I would be happy to recommend QCG to any care provider"
Oakdown House
"We continue to be impressed by the very timely, professional service we always receive. When it comes to renewal they are always one of the most competitive"
Macleod Pinsent
We've been clients of QCG for a number of years. The service has consistently been responsive and proactive, and whilst insurance isn’t the most exciting thing in the world, with Quality Care, it is approached in a human, easy-to-understand and enjoyable manner. We’re certainly looking forward to working with QCG in the coming years.
Blackadder Corporation Ltd
"All insurance dealings with them have been conducted in a professional and competent manner and we found them to be very knowledgeable about the care home insurance market."
AVIVA
We have been a client of Quality Care Group for a number of years now and have been really impressed with their knowledge and service levels towards the care sector.
RCH Care Homes Group
“Since working with QCG on behalf of a number of our mutual Clients, I have been very impressed with their knowledge of the Care Sector and the level of service which their Account Managers are able to provide. They are always extremely easy to deal with and I have nothing but positive things to say with regards to their dedicated team who clearly have significant experience within the Care Industry”
Focus Group
“A MASSIVE thank you to you all for all your support! Now you will probably be thinking “well that’s my job” and it is, but it is the way you have done your jobs that is impressive, with care and compassion and that’s what sets you apart. The fire at Standon devastated me. I will never forget seeing my poor ladies and gents lying on blankets in the car park with paramedics milling around them. My wife Jo and son Ryan were in pieces. Well the claim is sorted and you guys lightened the load no end and for that I will always be grateful."
Standon House Care Home
“Quality Care Group recently dealt with our domiciliary care insurance. I would highly recommend them to any care provider. The customer service experience was great and I accepted a very competitive quote within 24 hours of first speaking with James, who is a credit to the company."
Admiral Care
I believe the time spent with Jonathan has been extremely beneficial. I know this exercise has reaffirmed our Registered Managers’ belief in her abilities and boosted her confidence. He was a ‘fresh pair of eyes’ from outside our organisation with lots of relevant experience which he shared with us. He was able to take an overview of our service and gave positive and constructive feedback, identifying areas where we are delivering an excellent service and areas where we could improve and explained how this could be done. I believe he has given us the insight, knowledge, and inspiration to implement the necessary changes.
Nina Clegg, Business Manager
I can say the service we get from you is absolutely superb and it is the individual broker that makes it or breaks it for us.
Farrington Care Homes Ltd
What brought me to QCG in the first place was the quote for our business insurance - no hard sell, fully informed and easy to understand, and substantially lower than previous years.
West Heath Care Homes Ltd
"QCG is on the ball with claims and quotes, consistently offering competitive premiums and excellent customer service"
Adept Care Group
"Working with Quality Care Group, has been nothing but a pleasure. Alice (Business Solutions Executive) has made my life easy whilst saving the company money in areas (VAT) that I was not even aware of. Alice is friendly and professional and speaks in a language I understand, taking time to explain anything I am unsure of; it appears nothing is too much trouble and she is always available to help and support me. Thank you Alice! You take the stress out recontracting my energy suppliers and I feel confident of seeing future savings because of your focus on my costs."
Dresden House Ltd
"QCG takes the stress and worry out of claiming so we can focus on growing our business. Their renewal process truly reflects our claim history, so ever-increasing premiums are not inevitable. They deliver a bespoke package for our needs that is great value."
RANC Care Homes
"We have continued to insure through QCG because in addition to keeping our insurance costs competitive, they are always approachable, responsive and professional. I am very confident that the policies we have are appropriate and adequate and the additional services they offer are invaluable for a small charity. QCG are an absolute pleasure to work with, answering my many queries and easing the responsibilities surrounding insurance."
Kate's Home Nursing
“Quality Care Group have been providing insurance cover for my six care homes for the last twelve years or so. They are extremely helpful and have great understanding about my needs. Their rates are very competitive, their service is excellent and the staff is very courteous. I would not hesitate to recommend their name to any company.”
Southwoods Nursing Home
"We very much appreciate the close working relationship that has developed with Quality Care since we started working with them in 2012, which has been invaluable to us as we have grown. It really helps to have an insurance partner who understands our portfolio, and a dedicated corporate team that can always respond immediately to any questions we have."
Graham Care Group
“You (Alice) have been really excellent! I would not have switched had it not been for your efficiency and ability to get things done quickly and with the client in mind. You made renewal effortless and exceeded expectations in respect to service.”
Millennium Care
"QCG are leading experts in the care sector, provide insurance for all areas of the industry, offer great value and consistently deliver a professional service."
West Midlands Care Association

Latest news from Quality Care Group

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Why Review and Preparation for the New Format Inspection is Key
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Business Solutions
The Changing Tide of Care Recruitment in a Post Lockdown World
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Case Studies

View all case studies
CASE STUDY

William Wilberforce Care Home

QCG gets to the bottom of mysterious doubling of energy bills and recoups £76k in overcharges for the care home

Read case study
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Quality Care Group
332 Kingsway
Hove
East Sussex
BN3 4QW
Registered in England & Wales.
Registration No. 6874783.
Quality Care Group is a trading name of Quality Care Insurance Services Limited which is authorised and regulated by the Financial Conduct Authority (FCA) under firm reference number 501676.
You may check this on the Financial Services Register by visiting the FCA's website, https://register.fca.org.uk/ or by contacting the FCA on 0800 111 6768.
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