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Care providers typically require a combination of Public Liability, Employers’ Liability, Professional Indemnity and Abuse cover. Depending on the service, this may also include Medical Malpractice, Property Insurance, Business Interruption and Legal Expenses. The exact cover required depends on the type of care delivered, the people supported and the structure of the organisation.

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You will receive a comprehensive written report setting out the findings, areas of good practice and any concerns identified during the inspection. The report will include clear, practical recommendations and a prioritised action plan to help you address gaps, strengthen your service and prepare for future CQC inspections. You will also receive verbal feedback on the day, giving you the opportunity to discuss the findings, ask questions and understand the next steps.

Most insurers and valuation specialists recommend regular reviews, particularly following major building works or significant changes in construction costs.

Care providers operate in a highly regulated environment with safeguarding responsibilities, clinical risk and close oversight from bodies such as the Care Quality Commission. Standard business insurance often does not reflect these risks. Specialist care insurance is designed to align with how care services operate, ensuring appropriate protection and accurate risk presentation.

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The cost depends on the size and type of your service, its current CQC rating and the scope of the inspection. Services rated Requires Improvement or Inadequate may need a more detailed review. We will discuss your requirements and provide a tailored quotation, so you know exactly what is included before proceeding.

No. Market value includes land value, location and demand factors. Reinstatement value focuses on rebuilding the property after a total loss.

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Keeping your care home or domiciliary care insurance premium as low as possible isn’t just about finding the cheapest option, it’s about presenting your business as a well-managed, lower-risk provider. Insurers look closely at areas such as your claims history, staff training, CQC rating, and overall risk management approach when calculating premiums. Maintaining strong compliance, investing in staff development, and having clear processes around care delivery and safety can all help demonstrate this. Regularly reviewing your cover is also important, particularly as your business grows or changes, to ensure you’re not over or under insured. Working with a specialist broker who understands the care sector can make a real difference, helping you access the right insurers, structure your policy effectively, and identify practical ways to manage cost without compromising on protection.

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Registered managers and senior leaders are encouraged to be available during the inspection, particularly for the initial discussion and feedback at the end of the day. You do not need to accompany the inspector throughout the visit, as the aim is to observe the service operating as normally as possible. The inspector may need to speak with you at certain points to clarify information or discuss specific areas of the service.

Many properties can be assessed remotely using specialist data and valuation methodologies. More complex buildings may require a physical survey.

If a care provider is underinsured, a claim may not be paid in full. Insurers can apply average, meaning the payout is reduced in proportion to the underinsurance. This can create significant financial exposure at the point of claim. Ensuring declared values such as payroll and property costs are accurate is critical.

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Disruption is kept to a minimum while ensuring a thorough and realistic assessment. The inspector will work around the day-to-day operation of your service, speaking with staff, reviewing records and observing care where appropriate. The needs, dignity and wellbeing of people receiving care will always come first.

Underinsurance may lead to reduced claim settlements and could leave you responsible for substantial rebuilding costs.

It’s best to start reviewing your care home or domiciliary care insurance around 4–6 weeks before your renewal date. This gives enough time to assess your current cover, make any necessary adjustments, and explore alternative options without unnecessary pressure. At QCG, we take a proactive approach, we’ll contact you around 40 days before your policy is due to renew so everything is already in motion. From there, we re-market your policy on your behalf, approaching a range of insurers to ensure you’re not only getting a competitive premium, but also the right level of cover and service for your business. This means you can move into renewal with clarity and confidence, knowing your insurance has been properly reviewed and aligned with where your business is today.

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