- QCG is open 09:00 to 17:00 Monday - Friday to deal with all your business needs.
- The QCG New Business team offer a 24/7 service giving you access to a member of the team who can deal with your queries at all times.
- We will act as the co-ordinator between you and the Insurer, supporting you through the claims journey.
- Claims are acknowledged within 24 hours and actioned within 5 working days.
- QCG aims to respond to all correspondence received via email, post or fax, within one working day.
We are focused on delivering the six Treating Customers Fairly (TCF) outcomes;
- Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.
- Products and services marketed and sold in the retail market are designed to meet the needs of identified consumers groups and are targeted accordingly.
- Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
- Where consumers receive advice, the advice is suitable and takes account of their circumstances.
- Consumers are provided with products that perform as firms have led them to expect, and the associated service is both of an acceptable standard and also as they have been led to expect.
- Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.
- QCG will perform our duties using our best impartial judgement in all matters and will maintain our independence of judgement and action to avoid a conflict of interest. Where a conflict of interest arises we will inform you.
- At QCG we do recognise that occasionally things can go wrong. Where this is the case, we aim to deal with complaints fairly and promptly. If you are unhappy with any aspect of our service please contact Lorrie Maslen, Commercial Operations Manager on 01273 424904 or email: lorrie.maslen@qcaregroup.co.uk
- QCG is authorised and regulated by the Financial Conduct Authority (FCA).
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