Meet Lorrie

Our Recruitment and Retention Specialist

Lorrie Maslen

Operations Director
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Lorrie has developed a wealth of recruitment experience over her career, both supplying staff to others and employing staff for the insurance and financial services companies that she has worked for. Lorrie’s knowledge and expertise spans more than 30 years, enabling her to source the right specialist recruiters who represent QCG’s values and moral code.

As our Operations Director, Lorrie is only too well aware of the significance of having the right human resource in place to ensure the smooth and efficient running of a business and so understands the challenges this gives you in your Care business. Through listening to our customers’ common pain points in sourcing the right staff, Lorrie strives to continuously improve the recruitment services that we offer.

Lorrie is responsible for the management of our head office and certifying that the team works in a compliant manner. She also ensures that our team are delivering exceptional customer service to our clients. Lorrie is an active supporter of Chestnut Tree House and has taken on the Great Wall of China Challenge in 2015, Cambodia Challenge in 2017 and the Inca Trail in 2019 to raise money for the cause.

Meet the team

Darren Pollard

President of the Insurance Institute of Sussex & Managing Director, Quality Care Group

Lorrie Maslen

Operations Director

Dom Taylor

Commercial Director

Jade Concannon

Claims Manager

Sarah Evans

Business Support Manager

Lauren Early

Head of Existing Business

Ben Woolger

Business Support Assistant Manager

Zak Edwards

Head of Corporate

Carli Chick

Operations Manager

Alex Ward

Data Analyst

Patricia Gabrielli

Financial Controller

Josh Pollard

New Business Manager

Dean Wallace

Senior Business Development Executive

Lucy Robson

Senior Account Executive

Liam Ellis

Corporate Account Executive

Donna Attridge

Senior Account Executive

Errol Archer

Health & Social Care law expert

Francesca Jeffrey

Partnership Manager

Rebecca Allen

Business Development Executive

Chris Lacey

Finance Manager

Allison Rundle

Finance Assistant

Alan Ford

Marketing Manager

Doug Walsh

Business Development Executive

Emily Whiting

Risk & Claims Manager

Simon van Os

Head of Customer Solutions

Stephen Taylor

Business Development Executive

George Skinner

Comercial Account Handler

Ben Simmonds

Corporate Claims Handler

Georgia Mercer

Commercial Account Handler

Keenan Atkinson-Cox

New Business Executive

Jasmine Thomas

Claims Handler

Lauryl Rencontre

Business Support Executive

Jack Collins

Commercial Account Handler

Ian Sadler

Business Development Executive