Cyber Lessons from Jaguar Land Rover

In September 2025, Jaguar Land Rover (JLR) was forced to halt production worldwide after a major cyber-attack. The company took its systems offline as a precaution while forensic teams investigated, confirming that some data had been affected. The result? Manufacturing delays, supply chain disruption, and reported losses of up to £72m per day while production was down.

For one of the world’s leading automotive brands, the financial and reputational impact is huge. But the lessons are just as relevant for the care sector, where a cyber incident could bring resident safety, compliance, and business continuity into question

Why cyber incidents matter in care

A successful cyber-attack on a care provider doesn’t just mean “IT downtime.” It can mean:

• Blocked access to vital systems like eMAR, eCare records and rostering platforms.
• Payroll and invoicing frozen, leaving staff unpaid and income delayed.
• Sensitive data at risk, from resident health records to staff HR files, with immediate GDPR and CQC implications.
• Loss of trust with families, commissioners, and referrers if the organisation cannot continue to deliver safe care.

In the same way JLR’s supply chain was affected, a cyber event in care can ripple through third-party providers, such as cloud software suppliers or outsourced IT support, leaving you exposed even if your own systems are not directly attacked.

How the right cyber insurance can help

Cyber insurance isn’t just about paying ransoms. The right policy gives you immediate access to expert support and financial protection when you need it most. Key cover includes:

• 24/7 Incident Response – access to breach coaches, forensics, legal, and PR specialists to contain the attack quickly.
• Business Interruption (BI) – cover for lost revenue and extra costs to keep your services running while systems are offline.
• Dependent Business Interruption (DBI) – protection if a third-party system you rely on (e.g. eMAR, payroll, telecoms) goes down.
• System and Data Recovery – pays for restoration of corrupted software and secure restart of operations.
• Cyber Extortion / Ransomware – support with negotiations and safe system recovery.
• Data Breach Liability – covers defence, settlements, and regulatory costs if resident or staff data is compromised.
• Notification, Credit Monitoring & PR Costs – ensures affected individuals are notified, with call-centre support and credit monitoring if required.

This type of insurance could have softened the blow for JLR, covering losses while operations were paused and funding expert recovery. For care providers, it could be the difference between surviving an attack and closing your doors.

A care-focused approach

At Quality Care Group, we specialise in protecting care organisations. Our cyber insurance solutions are tailored to the unique risks of the sector:

• Cover for critical third-party systems (eMAR, care planning, payroll).
• Short waiting periods on Business Interruption cover – because every hour offline matters in care.
• Access to specialist cyber response teams experienced in healthcare settings.
• Integration with our wider risk management support to help reduce exposure and premiums.

Protect your care business today

The Jaguar Land Rover attack shows that no organisation is immune to cyber threats and that the financial and operational impact can be devastating.

For care providers, the stakes are even higher: protecting resident safety, maintaining compliance, and safeguarding reputation.

Now is the time to review your cyber cover.

👉 Complete this form to arrange a free cyber risk review and tailored insurance quote.