Please keep any current energy bills, statements or other relevant documentation handy throughout the process where you can.
You can reach us by:
Phone – 01273 424904 (9am until 5pm Mon – Fri)
Email – firstname.lastname@example.org OR email@example.com
Post – Complaints, QCU, 332 Kingsway, Hove, BN3 4QW
Every year Quality Care Utilities helps businesses of all types and sizes with their energy requirements. We are committed to providing the highest level of advice and care at all times but we recognise that occasionally things can go wrong or that we may have not met your expectations.
Unfortunately, these things can happen. We know we are not perfect no matter how much we strive to be. But we do want to learn from our mistakes and what you tell us helps to improve our service to you. Therefore we take complaints about our work and levels of service very seriously.
Below you find all the information you need about making a complaint, including how to contact us and what we promise to do next. The procedure shows how complaints about Quality Care Utilities or the providers that we have recommended will be handled.
- You are registered in Great Britain.
- You are classed as a microbusiness as per Ofgem’s definition.
- The dispute has been outstanding for over 8 weeks, or you have received a deadlock letter from us.
Ombudsman Services will host an Alternative Dispute Resolution upon receipt of any complaint and will liaise with the relevant parties through the process. This is an impartial and free service and Ombudsman Services can be contacted via the below methods of communication.
Post: Ombudsman Services: Energy, P.O. Box 966, Warrington, WA4 9DF
Phone: 0330 440 1624