Grace Middleton is the Care Home Manager at Ardnahein Care in Dunoon. Ardnahein is a warm community-focused home with thirty beds which is known for its person-centred approach, strong local links, and a genuine home-from-home atmosphere.
Ardnahein had been facing a difficult and stressful energy situation. Their SSE contract had been due to end the year before. The team had already agreed a new deal with a different supplier which offered better rates. When they attempted to switch, SSE issued a bill for twenty four thousand pounds and claimed Ardnahein was still within its contract although the home had clear evidence that this was not correct.
The pressure grew quickly which created serious concern about the financial stability of the home.
Grace knew the charges were wrong although she also knew she did not have the time or capacity to fight the dispute. Running a care home is a full-time responsibility so long waits on phone lines and repeated email chases were simply impossible. The financial threat was severe which led Grace to contact Quality Care Group for expert support.
Quality Care Group stepped in through our dedicated energy service which supports care providers with billing issues, contract disputes and supplier challenges.
Our Energy Analyst, Peter Bryant, took full control of the case from the start. Peter challenged SSE’s position, chased every query, secured several credits and pushed the supplier to confirm that Ardnahein had the right to leave its contract. Peter also arranged credits to match the rate Ardnahein would have secured if the original switch had been allowed.
The issue did not end there. Once the contract finally closed and the home moved provider, SSE issued a further bill for £138,000. Peter immediately took ownership of the dispute. He pulled accurate meter readings, referenced earlier communication, challenged the supplier’s calculations, and demonstrated that the charges were incorrect. His persistence and expertise turned the £138,000 bill into a credit which resulted in a final charge of just £900.
Once Quality Care Group took over, the pressure lifted. Grace received regular updates with clear explanations. Peter handled all communication which allowed Grace to focus fully on her residents without worrying about long disputes or hidden charges.
Through corrected billing, resolved disputes, correct contract terms and supplier credits, Quality Care Group saved Ardnahein Care Home well over one hundred thousand pounds.
The savings protected Ardnahein from serious financial strain which meant the home could continue to focus on delivering high-quality care for its residents. The stability created by Peter’s work helped protect staff, residents and the overall future of the home.
Grace strongly recommends that other care homes ask Quality Care Group for a review of their energy bills. The energy market is complex so any provider could be paying incorrect charges without realising. A specialist review can save significant time, stress and money.
Grace believes that without Peter’s support the financial pressure could have had a serious effect on the home. Peter’s persistence, knowledge and guidance gave the home clarity and stability during a very stressful time. Ardnahein Care Home remains incredibly grateful for the support provided by Quality Care Group.
Get in touch, if you have any concerns around your energy bills and want Peter's help, fill in this form and he will get back to you.
