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Incident Response & Crisis Recovery (IRCR) provides care organisations with access to independent specialist support following a serious incident, near miss or insurance claim.
The service is designed to help care providers understand what happened, identify immediate risks and implement practical improvements.
Through Quality Care Group's Risk services, care organisations can access specialist assistance during challenging operational situations.
Depending on the circumstances, specialist support can include:
Care organisations may benefit from independent support when a serious incident, near miss or claim creates operational pressure.
Such situations can require immediate decisions, careful investigation and a clear plan for managing risks.
Independent expertise can help management teams establish priorities, identify contributing factors and develop appropriate corrective actions.
The level of support depends on the circumstances and complexity of the incident.
A one day independent review may be sufficient to identify immediate concerns and provide practical recommendations.
More complex situations may require additional specialist support, from initial investigation through to the implementation of sustainable improvements.
Responding to an incident is only part of the process.
Care providers should also consider what happened, whether existing controls were effective and what improvements may be necessary.
A structured review can help identify weaknesses in procedures, governance, training or operational controls, supporting improvements intended to reduce future risk.
Quality Care Group can help care organisations access independent specialist support following serious incidents, near misses or claims.
Whether your service needs an initial review or more extensive improvement support, get in touch to discuss the options available.
