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Quality Care Group has been named Commercial Lines Broker Claims Team of the Year winner at the National Insurance Awards, reinforcing its position as a leading specialist insurance broker to the care sector.
Established in 2009, Quality Care Group has grown to become the UK’s largest independent insurance broker to the care sector. This latest award reflects a long standing commitment to supporting care providers, with recent recognition highlighting the strength of its in house claims approach.
Quality Care Group’s claims team was recognised for its proactive claims mitigation strategy, which focuses on early intervention, risk control and delivering better outcomes for clients.
This builds on previous success at the Claims Excellence Awards, where the team won Risk Mitigation Strategy of the Year in 2025.
Rather than acting as a reactive service, the team works alongside care providers from the earliest stage of an incident, helping to:
This approach is particularly important in the care sector, where incidents can quickly become complex, sensitive and high risk.
A strong claims strategy in the care sector goes beyond processing claims. It focuses on outcomes, not just administration.
At Quality Care Group, this means:
This integrated approach ensures care providers are supported when they need it most, while also strengthening long term resilience.
Quality Care Group’s recent recognition reflects consistent performance across claims, broking and workplace excellence.
National Insurance Awards
Commercial Lines Specialist Broker of the Year winner in 2024 and 2025
Best Workplace in Insurance winner in 2025
Commercial Lines Broker Claims Team of the Year winner in 2026
Best Workplace in Insurance finalist in 2026
Commercial Lines Specialist Broker of the Year finalist in 2026
Claims Excellence Awards
Risk Mitigation Strategy of the Year winner in 2025
Global Health and Pharma Social Care Awards
Best Marketing Specialists winner in 2024 and 2025
Modern Claims Awards
Broker of the Year highly commended in 2024
Additional finalist positions
Finalist across the Leaders in Care Awards, Social Care Premier Supplier Awards, Claims and Fraud Awards and UK Broker Awards
What does this mean for care providers?
For care providers, these awards highlight the importance of working with a broker that offers more than insurance.
Quality Care Group combines specialist insurance with risk management and in house claims expertise, helping clients:
Managing Director, Darren Pollard, said:
“We are incredibly proud of the recognition our claims team continues to receive. Their work goes far beyond traditional claims handling. They are there at the point our clients need us most, helping them navigate difficult situations while protecting both their people and their businesses.”
Claims & Risk Manager, Jade Concannon, added:
“Our focus has always been on being involved early and making a meaningful difference to the outcome. That might mean reducing the impact of a claim, supporting a client through a difficult investigation or preventing an issue from escalating.”
Ben Simmonds, Broking and Claims Specialist at Quality Care Group, who attended the awards alongside Carli Chick, Operations Manager at Quality Care Group, said:
“Being recognised at this level shows the value of the work we do and the difference it makes to our clients across the care sector.”
Speak to us
If you would like to understand how a proactive claims approach can support your care business, contact us, by completing this short form.
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